There will soon be regulations on compensation for incidents of 'sudden loss of money' in banks.

The Prime Minister requested the State Bank to issue regulations clearly stating in contracts the responsibilities of banks and how to handle them when risks and incidents arise in payments.

The Government Office has just issued a document conveying Prime Minister Nguyen Xuan Phuc's direction on ensuring security, safety and confidentiality in payment activities.

Before October 15, the State Bank will have toIssue regulations clearly stating in the contract the responsibilities of the payment service provider when receiving information from customers, processing time, and compensation plan when risks or incidents arise in payment activities.

Cases of money lost in bank accounts have caused a stir in public opinion recently.

The State Bank is also required to strengthen direction and inspection to ensure compliance with legal regulations andInvestment in payment technology infrastructure of banks.In this document, the Prime Minister also assigned the Ministry of Public Security to preside over and coordinate with the State Bank to strictly handle violations in payment activities that affect the safety of the national payment system.

Previously, many customers have continuously reported the situation of "suddenly losing money" in their accounts. What caused a stir in public opinion was the case of a customer at Vietcombank reporting that 500 million VND suddenly "evaporated" from their account and recently another customer at this bank also reported a loss of 22 million VND in their account. Or the dispute where a customer reported a loss of 26 billion VND at VPBank...

At the end of August, the Governor of the State Bank also sent a written request to payment service providers to review and re-evaluate all processes, procedures, records and contracts for opening and using payment accounts.

This agency requires units not to cut corners in business processes; to handle quickly and accurately when risks or fraud occur.

According to VNE