Changing the form of electricity bill collection causes difficulties for people

(Baonghean.vn) - Instead of people coming to pay electricity bills at Ky Son Electricity (Ky Son district), now people have to pay at the bank. Too many procedures, bills, and paperwork are cumbersome and time-consuming, making many people upset.

See people upset about the newly applied form of electricity bill collection:

New electricity bill collection locations and many procedures cause difficulties for electricity users in Ky Son. Photo: Lu Phu

Arriving at the transaction point to pay the electricity bill at the Agricultural Bank of Ky Son district quite early, but at nearly 10:00 am (May 23), Mr. Cut Van Duong of Khe Ti village, Huu Kiem commune still could not pay the amount of electricity bill that his family needed to pay.

He said: "From morning until now, I have had to write 5 bills to pay money, but the bank's accountant said that none of them were written correctly. We are ethnic minorities, why do you ask us to write so many? It's very complicated for the people, we need to change it."

Because of the many complicated procedures, paperwork, and bills, many people have to wait for hours and still cannot pay their household electricity bills. Photo: Lu Phu

Mr. Cut Van Xuan, a retired cadre living in Block 1, Muong Xen town, said it took him more than an hour to complete the transaction to pay his family's electricity bill. He added: "Last month, paying the electricity bill was very easy, but now transferring money to the bank is very complicated and difficult. There are many people and chaos, so I have to wait a long time. I have been walking for more than an hour and still haven't paid."

In the same situation, Mr. Vi Van Chinh, Cau Tam village, Ta Ca commune, lamented: "This is the second day I've been in line to pay my electricity bill, hoping to be able to pay today. Yesterday, I went and saw so many people that I couldn't squeeze through, so I had to wait until today to come back to pay."

Mr. Vi Van Chinh, Cau Tam village, Ta Ca commune said that this was the second day he went to the bank to pay his electricity bill but it was still not finished. Photo: Lu Phu

Above are the opinions of people who disagree when Ky Son District Electricity transferred the collection of electricity usage fees to the bank.

Accordingly, the time for people to pay their electricity bills is from the 22nd to the 28th of each month. Households living in areas such as Muong Xen town, Hoa Son, Son Ha, Cau Tam villages (Ta Ca commune), Khe Ti village (Huu Kiem commune) must come directly to pay at the Agricultural Bank. Ky Son Electricity also has a regulation that it will stop supplying electricity if customers do not pay within the prescribed time.

Many people wait to pay their electricity bills. Photo: Lu Phu

Many people say that changing the location or changing the collection unit is not as important as the implementation method. Because in reality, people have to carry out too many cumbersome and complicated administrative procedures, while the customers are mainly ethnic minorities.

Because they do not have a card and do not know how to pay via ATM card, do not have the ability to make electronic transactions, along with the lack of information and instructions, the new form of electricity bill collection applied in Ky Son is causing many inconveniences for the people../.

Lu Phu