From July 1, 2025: Many banks will stop transactions with accounts that have not updated biometrics
From July 1, 2025, organizations, businesses and business households will not be able to make cash withdrawals or electronic payments if they have not updated the identity and biometric information of their legal representatives.
According to Circular 17/2024/TT-NHNN of the State Bank of Vietnam, banks such as Vietcombank, Sacombank, BIDV, and ACB have simultaneously sent notices requesting customers of organizations, businesses, and business households to update information to avoid service interruptions from the above time frame.
VietcombankCustomers are required to complete identity document updates and biometric registration (such as facial authentication) to continue using electronic services such as VCB DigiBiz, VCB Cash Up, VCB iB@nking.
SacombankThe legal representative is requested to come to the transaction point to update identification documents and register biometrics via the Sacombank Pay application or at the counter.
BIDVNot only businesses but also business households are warned that if they have not updated their biometrics, their electronic transactions and card payments will be stopped. BIDV allows updating via the SmartBanking application with a chip-embedded CCCD or VNeID, or directly at the transaction counter.
ACBalso reminded customers to complete biometric registration before July 1, 2025 and supplement payment account opening documents before January 1, 2026 to ensure compliance with regulations.
Affected customers need to promptly complete updating their information to avoid transaction interruptions and contribute to improving account security as required by the regulatory agency.
