Request VTVcab to report the sudden cutting of a series of TV channels
The authorities have requested VTVcab to report the incident of suddenly cutting off a series of TV channels for verification and to handle it according to regulations if it violates the law.
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| Previously, from 0:00 on April 1, VTVcab simultaneously cut 22 foreign TV channels, including many channels familiar to Vietnamese audiences such as HBO, Disney, Cartoon Network, Fox Sports1,2, Discovery, Animal Planet, Discovery Asia... |
The Competition and Consumer Protection Department (Ministry of Industry and Trade) said it has requested Vietnam Cable Television Corporation (VTVcab) to report the incident of the station suddenly cutting off a series of TV channels for verification. In case VTVcab violates the law on consumer protection, the Department will handle it according to regulations.
The Department said that recently, through the mass media, the Department has recorded consumer feedback about the Vietnam Cable Television Corporation (VTVcab) suddenly cutting a series of TV channels in its service package without notifying service users.
According to the provisions of Decision No. 02/2012/QD-TTg dated January 13, 2012 of the Prime Minister on promulgating the list of essential goods and services that must register standard contracts and general transaction conditions, pay television provided by VTVcab is a service sector in which business organizations and individuals must register standard contracts and general transaction conditions with competent state agencies before entering into contracts with service users.
The Competition and Consumer Protection Department said that, based on the provisions of Clause 6.5, Article 6 of the model contract, VTVcab is only allowed to change the number of channels and channels in each service package after posting on the website and notifying the service user in one of the following forms: (i) sending a direct message to the mobile phone number of the service user (if the service user registers to receive notifications by text message); or (ii) sending a notice to the service user at the address registered by the service user.
According to the provisions of Clause 5.4, Article 5 of the model contract, the service user who does not need to use or does not agree with VTVcab changing the number of channels and channels in the service package has the right to unilaterally terminate the contract.
In addition, the service user has the right to send a complaint to VTVcab for resolution within 5 working days from the date VTVcab receives the complaint according to the provisions of Clause 6.12, Article 6, model contract.
Previously, from 0:00 on April 1, VTVcab simultaneously cut 22 foreign TV channels and replaced them with "strange" channels. Among the cut channels, there are many familiar channels that are loved by Vietnamese users such as HBO, Disney, Cartoon Network, Fox Sports1,2, Discovery, Animal Planet, Discovery Asia, ...
