45 healthcare facilities commit to innovating their style and attitude in serving patients.

(Baonghean.vn) - On the afternoon of July 17th, the Department of Health implemented the plan "Innovating the style and attitude of healthcare workers in serving patients to ensure patient satisfaction".

Also attending were representatives from the Provincial People's Committee, the Propaganda Department, the Party Committee of the Provincial Agencies Bloc, and leaders of healthcare facilities.

Overview of the conference.

Decision 2151 of the Ministry of Health aims to change the awareness, attitude, and service style of healthcare workers towards patients, improve communication and interpersonal skills, enhance the spirit and attitude of service, and build a positive image of Vietnamese healthcare workers. This also creates favorable conditions to help people access healthcare services, strengthening patient trust and satisfaction.

Comrade Bui Dinh Long - Director of the Department of Health, believes that reforming the style and attitude of healthcare workers is a solution to improve the quality of medical examination and treatment and is crucial for the survival of healthcare facilities.

At this conference, delegates heard about the plan to implement the Ministry of Health's Decision; heard the announcement of the Decision to establish the provincial-level Steering Committee of Nghe An; and heard a summary report on the results of the plan's implementation in various units. Simultaneously, 45 medical facilities throughout the province signed commitments to implement the plan.

Dr. Nguyen Danh Linh, Director of Nghe An Friendship General Hospital, gave his opinion on establishing standards for a hospital.

Representatives from the Department of Health introduced the department's activity program following Decision 2151.

Signing ceremony for healthcare facilities throughout the province.

According to the plan, Decision No. 2151 of our province will begin implementation in July 2015. In addition to organizing training courses to improve communication skills for healthcare workers, units will simultaneously establish "customer care" units, organize "hotlines," and develop a project to "support patients in hospitals." The implementation of the plan must be maintained regularly and continuously, with methods adapted to the actual situation of each unit. Annually, the provincial steering committee will guide, monitor, supervise, and inspect the implementation of the plan by medical facilities through hotlines, suggestion boxes, direct feedback from the public, patient satisfaction surveys, mass media, and other information channels.

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