45 medical facilities committed to innovating their style and attitude in serving patients.
(Baonghean.vn) - On the afternoon of July 17, the Department of Health implemented the Plan "Innovating the style and service attitude of medical staff towards patient satisfaction".
Also attending were representatives of the Provincial People's Committee, Propaganda Department, Party Committee of Provincial Agencies and leaders of medical facilities.
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| Overview of the conference. |
Decision 2151 of the Ministry of Health aims to change the awareness, attitude, and style of serving patients of medical staff, practice communication and behavioral skills, improve the spirit and service attitude, and build a good image of Vietnamese medical staff. Thereby, it also creates good and favorable conditions to help people access medical services, strengthen the trust and satisfaction of patients.
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| Comrade Bui Dinh Long - Director of the Department of Health said that innovating the style and service attitude of medical staff is a solution to improve the quality of medical examination and treatment and is the survival of medical facilities. |
At this conference, the delegates heard about the plan to implement the Decision of the Ministry of Health; heard the announcement of the Decision to establish the Provincial Steering Committee of Nghe An and heard the summary report on the implementation results of the plan in the units. At the same time, 45 medical facilities in the whole province organized to sign the commitment to implementation.
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| Doctor CKII Nguyen Danh Linh - Director of Nghe An General Friendship Hospital gives his opinion on building standards for a hospital. |
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| The representative of the Department of Health introduced the industry's operating program after Decision 2151. |
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| Signing ceremony of medical facilities across the province. |
According to the plan, Decision No. 2151 of our province will start to be implemented from July 2015. In addition to organizing training courses to improve communication skills for medical staff, the units will simultaneously establish a "customer care" unit, organize a "hotline", and develop a project to "support patients in hospitals". The implementation of the plan must be maintained regularly and continuously, with the implementation method suitable to the actual situation of each unit. Every year, the Provincial Steering Committee will guide, monitor, supervise and inspect the implementation of the plan for medical examination and treatment facilities through hotlines, suggestion boxes, direct feedback from the people, surveys of patient satisfaction, mass media systems and other information channels.
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