Breakthrough helps Anh Son 'leap' on administrative reform rankings

District Party Secretary Nguyen Huu Sang directly discussed with officials and people of Tuong Son commune (Anh Son). Photo: Thanh Phuc

For a long time, the granting of land use right certificatesLong Son commune(Mr. Son) encountered many problems that could not be resolved, hundreds of files were in backlog, people were tired of waiting for the issuance of red books. There were many people who were eager to get the Certificate of Land Use Rights to use for business loans, so they had to ask "brokers" to do the paperwork, from which a lot of negativity and harassment arose.

Grasping that situation, in 2022, receiving direction from the district, Long Son commune authorities launched the movement "Supporting people to make documents for granting Land Use Right Certificates", the peak implementation period is from August to December 2022. Accordingly, 100% of cadres, civil servants and public employees of the commune participate, assigning each person to be in charge of a hamlet, helping people to declare documents, complete procedures to grant Land Use Right Certificates to people as quickly and as soon as possible for eligible households.

For four months, Long Son commune officials and civil servants were mobilized to work overtime to resolve 600 pending land records. Photo: CSCC

The first difficulty is the profile.Certificate of land use rightsvery complicated, many documents and procedures must be declared, meanwhile, not all commune officials have knowledge about land and law. To overcome this limitation, the commune chairman and commune cadastral officials organized training courses, focusing on solving any problems. After 4 training sessions, after 1 week of hand-holding, the result was that 20 commune officials, civil servants and hamlet officials were proficient in the steps of making documents and procedures.

“For 4 months, from August 15 to December 31, the commune and hamlet officials worked without any time off, working through lunch, working overtime at night and on Saturdays and Sundays, and after office hours, they completed the paperwork to issue red books to the people. In particular, the commune's policy is not to inconvenience the people, so the commune and hamlet officials were responsible for completing all the paperwork, going to their homes to declare and get signatures, and the people only had to provide the necessary documents without any cost,” said Mr. Nguyen Tran Chuong - Chairman of the People's Committee of Long Son Commune.

Long Son commune officials work overtime to speed up the process of issuing red books to people. Photo: Thanh Phuc

The result of the months of "no work but no time" is 343 land certificates issued to Long Son commune residents; striving to have 100% of eligible households issued certificates by 2023.

Assessing the level of people's satisfaction with local public servants, Mr. Nguyen Huu Minh in Hamlet 3, Long Son Commune said: "We have owned land for 30 years but have only just been granted a red book; before, we had to fill out the application countless times, go back and forth countless times but the application was still pending, we wanted to borrow from the bank to build a farm but we couldn't. In December 2022, thanks to the commune officials, we were granted a red book, we are very excited."

Officials "working all the time" in Long Son commune. Photo: Thanh Phuc

Or likeHung Son commune, administrative reform work is always strongly directed by the locality. At the beginning of the year, the commune organizes the signing of collective and individual commitments of civil servants on implementing administrative reform, discipline, and order; issues specific monthly administrative reform plans and programs.

Through flag salutes and weekly meetings, officials and civil servants will be criticized and reminded if they make mistakes, do not fulfill their responsibilities or are reported by the people... In addition, we will resolutely apply information technology, receive and handle administrative procedures online to create favorable conditions for the people, accurately and quickly...

People come to do transactions at the Hoa Son Commune One-Stop Shop. Photo: Thanh Phuc

Or like Hoa Son commune, besides implementing digital transformation in handling administrative procedures, the commune also has meaningful activities to create satisfaction for people such as: congratulatory letters when handing out birth and marriage certificates; condolence letters when people come to make death certificates; apology letters when for some reason there is a delay in handling procedures and documents for people...

Such positive changes from the grassroots level are thanks to the district's strong leadership and active participation, which has aroused the awareness and responsibility of each local cadre and civil servant, promoting the spirit of "serving the people".

Hoa Son commune authorities give congratulatory letters to citizens who come to get birth certificates. Photo: CSCC

"In addition to organizing the dissemination of the State administrative reform work of the superiors, of Anh Son district, period 2022-2025 and Resolution No. 03-NQ/HU of the Standing Committee of the District Party Committee on administrative reform work in the district, Anh Son has launched an emulation movement with the theme "All for the rich and beautiful homeland of Anh Son". In which, well implementing the "Five No's": "No authoritarianism, arrogance, causing difficulties, troubles"; "No bureaucracy, insensitivity, irresponsibility"; "No taking advantage of positions and powers in performing public duties"... in the process of performing tasks", said Mr. Nguyen Duc Vinh - Head of the Department of Internal Affairs of Anh Son district.

Along with that, agencies, units, communes and towns have registered initiatives, promoted administrative reforms with a focus on digital transformation, building digital government, promoting online administrative procedure settlement at levels 3 and 4, shortening the time to process records; not allowing backlog of records and procedures of people and businesses.

District officials regularly go to the grassroots to grasp information and resolve problems and shortcomings. Photo: Thanh Phuc

In addition, the district also prioritizes investment.One stop centerwith facilities and information technology equipment for many communes and towns; using software in document management and direction; applying information technology and applying the quality management system according to ISO standards to the administrative procedure settlement process at the reception and result return department according to the one-stop, one-stop mechanism. Thanks to that, from a locality at the bottom of the administrative reform table, Anh Son district has now risen to be in the top of the province in administrative reform. In particular, people's satisfaction is the standard "measure" for those successes.