Rectifying the work of receiving people, handling complaints and denunciations

(Baonghean) - In recent times, the work of handling complaints and denunciations has received attention from all levels, sectors and localities, contributing to improving the effectiveness and quality of state administrative management, stabilizing political security, social order and safety, ensuring the legitimate rights and interests of citizens. However, the situation of complaints and denunciations is still complicated, the number of citizens coming to file complaints at the Provincial People's Committee's reception office is increasing, especially the situation of mass complaints, going beyond the level, affecting security and order and the implementation of local economic development tasks.

To overcome the above shortcomings, to rectify and improve responsibility and effectiveness of citizen reception, complaint and denunciation settlement, the Chairman of Nghe An Provincial People's Committee issued Official Dispatch No. 2553/UBND.KT requesting directors of departments, heads of provincial-level branches and sectors; Chairmen of People's Committees of districts, cities and towns to properly implement the following contents:

1. Regularly focus on directing the resolution of complaints and denunciations at the grassroots level when they first arise, especially in cases with many people, dialogue must be organized and resolved to limit the number of complaints that go beyond the level of the province and the central government. In case any locality or unit allows mass complaints or hot spots to occur in the province, the head and chairman of that unit or locality must be responsible to the Provincial Party Committee and the Chairman of the Provincial People's Committee.

2. Improve the quality of Inspection Teams, Interdisciplinary Working Groups in inspecting, verifying, advising on handling complaints, denunciations and thematic inspections.

- For complicated, crowded, and prolonged complaints and denunciations, the entire political system must be involved to resolve them; during the resolution process, it is necessary to have a public dialogue, fully consider the legal aspects and current conditions to resolve them in a reasonable, emotional, and feasible manner, and to put an end to the complaints and denunciations.

- Resolutely handle irresponsible officials in checking, verifying, and handling cases carelessly, lacking objectivity, violating procedures, and fulfilling their authority to push the case to higher levels.

- For complaints and denunciations in which the Chairman of the Provincial People's Committee establishes an interdisciplinary inspection team or is directly assigned by the Chairman to the directors of departments and heads of branches for consultation, the report on inspection and verification results shall be signed and sealed by the head of the team or team leader (in case the head of the team or team leader is not in the position of the person who has the seal, the seal shall be affixed) and the director of the department or head of the branch or industry shall sign the document to submit to the Chairman of the Provincial People's Committee for handling the inspection results, along with the draft document of settlement and response of the Chairman of the Provincial People's Committee drafted by the inspection team or interdisciplinary working group (must be reviewed in advance by the leader of the department, department or industry whose staff is the head of the team or team leader and initialed on the draft).

3. Continue to seriously implement Plan No. 2100/KH - TTCP dated September 19, 2013 of the Government Inspectorate and Plan No. 531/KH - UBND dated October 10, 2013 of the Provincial People's Committee on reviewing and resolving complicated and long-standing complaints and denunciations; Announce the conclusion of the Chairman of the Provincial People's Committee at the Conference summarizing the work of receiving people, handling complaints and denunciations; inspection work and anti-corruption in 2013.

4. Assign the Provincial Police to strengthen professional measures, grasp the situation, proactively coordinate with functional branches to do a good job of propaganda, mobilization, and explanation for people to comply with legal regulations on complaints and denunciations; at the same time, direct functional forces to promptly detect and strictly handle subjects who incite and attract mass complaints, take advantage of complaints to cause instability in political security and social order and safety according to the provisions of law.

5. Request members of the Provincial Citizen Reception Council: Provincial Inspector, Director of Provincial Police, Directors of Departments: Natural Resources and Environment, Labor, War Invalids and Social Affairs, Justice, Home Affairs, Education and Training, Finance, Construction, Agriculture and Rural Development, Transport to fully participate in regular citizen reception sessions at the Provincial People's Committee Reception Office. In special cases where you cannot attend, you must report to the presiding comrade and send a deputy to attend./.