It is proposed that those filing complaints or denunciations must provide identifying information.

This morning (November 11), the National Assembly heard the presentation by the Inspector General of the Government, Doan Hong Phong, on the draft Law amending and supplementing a number of articles of the Law on Receiving Citizens' Petitions, the Law on Complaints, and the Law on Denunciations.

The Inspector General of the Government stated that the draft law omits regulations related to the district level in receiving citizens and resolving complaints and denunciations; and adjusts the authority and responsibility in receiving citizens and resolving complaints and denunciations according to the new organizational model of local governments, the People's Courts, the People's Procuracies, and the inspection agency system.

The draft amendments include provisions on online citizen reception; promoting the application of information technology, digital transformation, and building a national database on citizen reception, petition processing, and complaint resolution. Accordingly, citizens can choose between in-person or online citizen reception.

The draft states that online citizen reception must comply with legal regulations; ensure network information security and safety, as well as adequate physical and technical infrastructure; and guarantee the confidentiality and safety of whistleblowers as prescribed by law. Minutes of meetings, data, documents, and records generated during online citizen reception must be secure, legally valid, and serve as the basis for resolving the case.

The Chairman of the People's Committee at the commune level will personally receive citizens periodically at the designated citizen reception location for at least two days a month. According to the drafting agency, this regulation ensures consistency with the regulations on citizen reception by the head of the Party committee in Regulation No. 11 of the Politburo and is in line with the current model of commune-level government organization.

After reviewing the above content, the Committee on Citizen Petitions and Supervision stated that the majority of opinions within the Committee agreed with the regulation on online citizen reception to promote digital transformation. However, some opinions suggested that the Government further assess the effectiveness of the online citizen reception model implemented in the past.

The draft law amends and improves the authority of the Chairman of the People's Committee at the commune level to resolve complaints about violations of the law in the performance of duties and public service by the head and deputy head of specialized agencies under the People's Committee at the commune level, and officials and employees under his/her direct management.

The commune-level chairman also handles complaints regarding violations of the law in the performance of duties and public functions by agencies and organizations directly managed by the commune-level People's Committee.

The Chairman of the Provincial People's Committee shall resolve complaints regarding violations of the law in the performance of duties and public functions by the chairmen and vice-chairmen of the commune-level People's Committees, the heads and deputy heads of specialized agencies and other administrative organizations under the Provincial People's Committee, and civil servants appointed and directly managed by him/her.

The draft law stipulates that individuals filing complaints, denunciations, or petitions must provide identifying information to prevent impersonation. Specifically, when filing complaints, denunciations, petitions, or feedback at the public reception area, they are obligated to "clearly state their full name, address, identity card number, certificate of identity, identification number, or passport number; if legally authorized by the complainant, a letter of authorization is required."

In reviewing this matter, the Committee on Citizen Petitions and Supervision stated that the majority of opinions within the reviewing body agreed, but some opinions suggested further clarification regarding whether cases of complainants, informants, petitioners, and those making suggestions who are of Vietnamese origin with undetermined nationality, residing in Vietnam and not yet considered Vietnamese citizens, fall within the scope of the Law on Receiving Citizen Petitions.

This opinion suggests studying specific regulations in the law to avoid affecting the rights and interests of these groups.