Questions and answers about receiving and handling complaints responsibly?

(Baonghean)- Question: What are the responsibilities of competent agencies, organizations and individuals in receiving and handling denunciations?

Answer: Article 5 of the Law on Denunciation stipulates the responsibilities of competent agencies, organizations and individuals in receiving and handling denunciations as follows:

1.Competent agencies, organizations and individuals, within the scope of their duties and powers, are responsible for receiving and resolving whistleblowers in accordance with the provisions of law; strictly handling violators; applying necessary measures to prevent possible damage, ensuring the safety of life, health, property, honor, dignity, reputation, employment and confidentiality of whistleblowers; ensuring that decisions on handling denounced violations are strictly enforced and taking responsibility before the law for their decisions.

2.Agencies, organizations and individuals with the authority to resolve denunciations are responsible for arranging a citizen reception office or a citizen reception location to receive denunciations, complaints, recommendations and feedback. The organization of citizen reception at the citizen reception office or citizen reception location shall comply with the provisions of the Law on Complaints and other relevant legal provisions.

3.Agencies, organizations and individuals responsible for receiving and handling denunciations but failing to receive or handle them in accordance with the provisions of the Law on Denunciations, being irresponsible in receiving and handling denunciations or intentionally handling denunciations illegally must be strictly handled. If causing damage, they must compensate and make restitution in accordance with the provisions of law.

Ask:Regulations on the responsibility of coordination in handling complaints of agencies and organizations?

Answer: Article 6 of the Law on Denunciation stipulates the responsibility of coordination of agencies and organizations in handling denunciations as follows:

Within the scope of their duties and powers, relevant agencies and organizations shall be responsible for coordinating with competent agencies, organizations and individuals in handling denunciations. Agencies, organizations and individuals managing and storing information and documents related to denunciations shall be responsible for providing complete and timely information and documents as requested by the competent person handling denunciations within 7 days from the date of receipt of the request; in case of failure to provide or incomplete and untimely provision of information and documents as requested, depending on the nature and severity of the violation, they shall be handled in accordance with the provisions of law.

Ask:How is the enforcement of decisions on handling denounced violations regulated?

Answer: Article 7 of the Law on Denunciation stipulates the implementation of decisions on handling denounced violations as follows: Decisions on handling denounced violations by competent agencies, organizations and individuals must be respected by agencies, organizations and individuals and strictly implemented by relevant agencies, organizations and individuals. Those who are responsible for implementing decisions on handling denounced violations but fail to do so must be strictly handled according to the provisions of law.

Ask:What acts are strictly prohibited by the Law on Denunciation?

Answer: Article 8 of the Law on Denunciation stipulates that the following acts are strictly prohibited:

1.Causing difficulties and inconvenience to citizens in exercising their right to denounce.

2.Lack of responsibility in handling complaints.

3.Disclose the whistleblower's full name, address, handwriting, and other information that may reveal the whistleblower's identity.

4.Falsifying case records during the complaint settlement process.

5.Failure to resolve or intentionally resolving illegal denunciations; taking advantage of position and authority in resolving denunciations to commit illegal acts, harass or cause trouble for the accused.

6.Failure to perform or inadequate performance of the responsibility to protect whistleblowers.

7.Illegal obstruction or interference in the settlement of complaints.

8.Obstructing the exercise of the right to denounce; threatening, retaliating, suppressing, or insulting the denouncer.

9.Cover up the accused.

10.Intentionally making false accusations; inciting, coercing, enticing, or bribing others to make false accusations; impersonating others to make accusations.

11.Bribing or bribing the complaint handler; threatening, retaliating or insulting the complaint handler.

12.Taking advantage of denunciation to propagate against the State, infringe upon the interests of the State; distort, slander, disrupt security and public order, and insult the honor, dignity and reputation of others.

13.Providing false information about denunciation and handling of denunciation.

14.Violating other provisions of law on denunciation and handling of denunciation.

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