Improving the efficiency of serving the people in the context of streamlining the apparatus

Maintain the public service regime

It is undeniable that the implementation of the policy of restructuring and streamlining the apparatus, especially the study of eliminating the district level and continuing to merge the commune level, does not currently create anxiety among cadres, civil servants, public employees, and workers in the political system at all levels. However, with the spirit of serving the people until the last working day when there is a decision to retire; the team of cadres and civil servants in the political system in Nghe An still maintains the spirit of serving the people and businesses best, ensuring the smooth operation of the administrative system, without neglecting or delaying work.

On the Zalo group "Thanh Chuong Public Servant", Chairman of the People's Committee of Cat Van Commune (Thanh Chuong) - Tran Van Thao shared images of local officials and civil servants digitizing household registration books for people with the following emotional line: "Not knowing where to go tomorrow, but with the sense of responsibility of officials and civil servants, even at the last minute, we still "fight". This morning (ie Saturday morning, March 15, 2025 - PV), although it was a day off, the brothers of the People's Committee of Cat Van Commune still focused on digitizing household registration books to hand over on time".

Sharing with us about the working spirit of cadres and civil servants; comrade Tran Van Thao said: “Political and public service tasks are still being carried out normally. The locality focuses on monitoring the compliance with discipline and administrative discipline; managing the work of cadres and civil servants according to job positions, through the iOffice document management and administration system of cadres and civil servants. Thanks to that, the rate of timely processing of documents for people reaches 99.9%.

Not only in Cat Van commune, but the spirit of public service performance is still seriously implemented at all levels in Thanh Chuong district. Comrade Trinh Van Nha shared: The theme of administrative reform in 2025 was proposed by Thanh Chuong district: "Determination, timeliness - discipline, exemplary, leading - taking the satisfaction of people and businesses as a measure of administrative reform". The district has thoroughly grasped and unified the ideology among cadres and civil servants from the district to the grassroots level "Must live and work properly until the last day, when to say to retire is to retire, there must be absolutely no disorganization in the apparatus and the image of cadres and civil servants lacking enthusiasm, lacking responsibility in performing public duties and serving the people".

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During this period, if any cadres or civil servants work "in a daze", especially in spirit, attitude, or in handling administrative procedures for people that are not thorough, they will still be strictly disciplined.

Comrade Trinh Van Nha - Deputy Secretary of District Party Committee, Chairman of Thanh Chuong District People's Committee

With that spirit, the administrative reform work of Thanh Chuong district continues to have positive changes. In particular, the district prioritizes drastic direction of administrative procedure reform with the criteria of "3 increases, 2 decreases, 2 no" ("3 increases" - increase transparency and accountability in performing public duties; strengthen the settlement of administrative procedures via the online environment; increase the satisfaction of people and businesses; "2 decreases" - reduce the time to carry out administrative procedures; reduce the cost of complying with administrative procedures; "2 no" - no trouble, harassment and no delays).

The results of receiving and handling administrative procedures from the beginning of 2025 to present in the district are 6,907 records, of which 853 records were received directly on public services, accounting for 13.6%; 5,966 records were received online, accounting for 86.4%. Of the 6,630 processed records, 94.25% were returned before the deadline and 5.75 records were returned after the deadline. The digitization rate of received records reached 98.6%; the digitization rate of resolved results reached 99.3%.

In Nam Dan district, in addition to organizing inspections of compliance with discipline and administrative discipline at a number of units and strictly controlling the work assigned through the system; the district closely monitors the index assessing the quality of service to people and businesses in performing administrative procedures, providing public services, along with the quality of handling administrative procedures on the administrative procedure handling information system of Nghe An province. On that basis, on March 13, 2025, the Steering Committee for Administrative Reform of Nam Dan district held a conference to review the administrative reform work in 2025 for departments, offices, units at district, commune and town levels.

Comrade Hoang Nghia Hung - Head of the Department of Internal Affairs of Nam Dan district said: At the remedial conference and in the conclusion of the Chairman of the District People's Committee on the conference, the district frankly "named and shamed" and requested to find the causes and propose solutions for units that were slow in performing public duties; had a service quality assessment index for people and businesses that decreased compared to 2024; had late records in handling administrative procedures on the administrative procedure handling information system of Nghe An province that was still high; the rate of digitizing records was not high and the movement was stagnant. Nam Dan district also requested units to focus on strictly managing public service regimes and working regulations, avoiding the situation of working half-heartedly, lacking determination, coming late, leaving early...

For Hung Nguyen district, in the face of the 2024 Land Law with new regulations and due to people's anxiety about the policy of continuing to merge communes and abolishing district-level administrative units, many land-related documents and procedures have arisen; this March, the District People's Committee organized an additional working day on Saturday to receive and process land documents and procedures for people.

We met Mr. Hoang Nghia Minh, in Hamlet 6, Hung Linh Commune, who came to do the land transfer procedures for his son at the district's "One-Stop" Department and shared: "The fact that the district organized an extra working day outside of the administrative day has created a day off for people, especially salaried workers, to do the procedures. When coming here, the staff are very enthusiastic, responsible in guiding and supporting meticulously, there is no negligence due to the idea that the district is about to be abandoned, we, the people, are very satisfied."

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The fact that the district organized an extra working day outside of the administrative day has given people, especially salaried workers, a day off to do the paperwork. When coming here, the staff are very enthusiastic, responsible in guiding and supporting meticulously, without any distraction due to the idea that the district is about to be abandoned, we, the people, are very satisfied.

Mr. Hoang Nghia Minh, citizen of hamlet 6, Hung Linh commune, Hung Nguyen district

After 3 weeks of working on Saturdays, comrade Nguyen Van Dan - Chief of Office of the People's Council and People's Committee of the district said: The district has received and processed a large number of documents, with 60 - 80 documents received each day. This has reduced the pressure of receiving documents on administrative working days, while creating convenience for people in terms of time, not having to take time off work, waiting for a long time, and guiding people to complete documents and procedures is also more thoughtful and thorough when only receiving documents and procedures on land on Saturdays.

No disruption in the merged unit

To ensure the settlement of administrative procedures for people and businesses is stable, continuous, smooth, effective, and uninterrupted at the units implementing the arrangement and merger, on March 6, the Provincial People's Committee issued an official dispatch guiding the implementation of administrative procedures for people and businesses at the units implementing the arrangement and merger.

In particular, the Provincial People's Committee requires units to receive and handle administrative procedures in accordance with regulations; individuals and organizations are not required to resubmit submitted documents; and steps in administrative procedures that were performed before the arrangement are not re-performed. Documents and papers that have been issued or granted by competent agencies and positions before the arrangement of the State apparatus but have not expired or have not expired shall continue to be applied and used in accordance with the provisions of law until they expire or are amended, supplemented, replaced, abolished, canceled, or revoked by the agency or position receiving the functions, tasks, and powers or the competent agency or person. Organizations and individuals are not required to carry out procedures to reissue documents that have been issued by competent agencies and positions before the arrangement of the State apparatus when these documents have not expired, except in cases where the law provides otherwise.

The Provincial People's Committee also requested departments and branches to strengthen the focal point staff to control administrative procedures; strengthen the team of cadres, civil servants and public employees to work at the Provincial Public Administration Service Center. The dispatch of cadres, civil servants and public employees to work at the center must have professional qualifications and knowledge of information technology to meet the requirements of receiving and guiding organizations and individuals in performing administrative procedures.

The official dispatch of the Provincial People's Committee also directed provincial departments, branches, sectors and district People's Committees to continue to promote administrative procedure reform at agencies and units in the direction of putting people and businesses at the center; promote the reception of administrative procedures regardless of administrative boundaries on the basis of applying information technology; strictly implement the digitization of records, papers, and results of administrative procedure settlement in the process of receiving and processing at the Provincial Public Administration Service Center and the "One-stop" Departments at all levels.

Although the policy of streamlining the apparatus has been affecting the thinking and psychology of the cadres and civil servants in the political system, the implementation of public duties has not been delayed; on the contrary, the spirit of service among cadres and civil servants is still maintained normally, meeting the needs of the people and businesses, meeting the requirements of building a regular, professional administration, and abiding by discipline at all levels in the province.