Nghe An: Transferring One-stop shop to Provincial Investment Promotion and Support Center

(Baonghean) - Mr. Nguyen Van Hai - Deputy Director of the Provincial Investment Promotion and Support Center answered an interview with Nghe An Newspaper about the new points of transferring the receiving and returning results department according to the interconnection mechanism from the Department of Planning and Investment to the Provincial People's Committee Investment Promotion and Support Center.

PV:Nghe An Provincial People's Committee has transferred the department of receiving and returning results according to the interconnection mechanism from the Department of Planning and Investment to the Provincial People's Committee Investment Promotion and Support Center, which is considered a new step in administrative reform and investment attraction. So can you tell us about the new features of this department when operating at the center?

Mr. Nguyen Van Hai:Pursuant to Decision No. 05/2017/QD-UBND dated January 13, 2017 on regulating the functions, tasks, powers and organizational structure of the Nghe An Provincial Investment Promotion and Support Center; Decision No. 2282/QD-UBND dated May 31, 2017 of the Provincial People's Committee on establishing the Department of Receiving and Returning Results under the one-stop mechanism in the investment field; Decision No. 2575/QD-UBND dated June 15, 2017 of the Nghe An Provincial People's Committee promulgating the Regulation on the operation of the Department of Receiving and Returning Results under the one-stop mechanism in the investment field; In order to facilitate investors in carrying out investment procedures in Nghe An province - on May 19, 2017, the Provincial People's Committee decided to transfer the Reception and Result Delivery Department under the one-stop mechanism of Nghe An province (hereinafter referred to as the MCLT Department) from the Department of Planning and Investment to the Investment Promotion and Support Center. When put into operation, the provincial MCLT Department is a highlight of the province in administrative reform in the investment sector.

Provincial leaders promote investment in Thailand. Photo: CL

The MCLT Department is located at the Center, operating under the Regulations stipulated in Decision No. 2575/QD-UBND with some reforms as follows:

Firstly, the relocation of the MCLT Department from a state management agency (Department of Planning and Investment) to a public service unit (Center) shows the determination of Nghe An province's leaders in administrative reform, aiming to control the entire processing process of state management agencies in processing investor dossiers, contributing to reducing time and travel costs for investors;

Second, the MCLT Department is currently established, including: Head of Department, concurrently held by the leader of the Investment Promotion and Support Center; Deputy Head of Department and 2 full-time officials assigned by the Center from the Center's payroll. In particular, the MCLT Department currently also has 4 civil servants working concurrently, assigned by the Departments of Planning and Investment; Construction, Natural Resources and Environment, and Fire Police to receive documents and deliver results of document processing. Civil servants of departments and branches assigned to perform tasks at the MCLT Department are experienced in receiving and processing documents, helping businesses and investors reduce travel time to complete documents.

PV:How will the department receiving and returning results according to the interconnected mechanism operate? Who will it serve and what are the administrative reform solutions in the near future, sir?

Mr. Nguyen Van Hai:The operating mechanism of the Provincial MCLT Department is that when carrying out investment procedures, investors only have to go to one place to submit their documents and receive results, which is the Nghe An Provincial One-Stop-Shop Department located at the Nghe An Provincial Investment Promotion and Support Center. Address: 3rd floor, No. 3 Truong Thi Street, Vinh City (Nghe An Provincial People's Council - People's Committee Building). The MCLT Department serves all organizations, enterprises, and investors with investment projects in Nghe An province. To meet the province's administrative reform needs and contribute to improving the investment and business environment, in my opinion, in the coming time, it is necessary to implement well the following solutions:

Document processing procedure at one-stop shop of the Provincial Investment Support and Promotion Center. Graphics: Huu Quan

Firstly, strengthen the consistent, drastic, persistent and determined direction of the entire political system from the leaders of the Provincial Party Committee, People's Council, and Provincial People's Committee, especially the consensus of all sectors and levels.

Second, regularly inspect, monitor and evaluate the activities of civil servants and public employees working at the one-stop shop. Resolutely handle civil servants and public employees who have negative behaviors, causing harassment and inconvenience in handling the work of organizations, investors and enterprises.

Third, train and foster civil servants and public employees of the MCLT Department on skills and expertise in performing administrative procedures; foster communication skills and administrative behavior between civil servants and public employees with organizations and citizens. Educate each civil servant and public employee on the sense of responsibility, spirit and attitude of serving the people.

Fourth, continue to invest in systems and equipment to apply information technology to solve work at the MCLT Department, to best meet the work needs.

Fifth, improve the effectiveness of supervision by business associations, investors, enterprises and people over the activities of civil servants and public employees at the MCLT Department.

PV:Thank you!

Chau Lan

(Perform)