Nghe An: Will strictly handle harassment and inconvenience to businesses

The Provincial People's Committee has just issued Document No. 4702/UBND-TD dated July 10, 2019 requesting Directors, Heads of departments, branches, and sectors; Chairmen of People's Committees of districts, cities, and towns to strictly implement Directive No. 10 of the Prime Minister to strengthen handling and prevention of harassment and inconvenience to people and businesses.

Accordingly, the Provincial People's Committee requires directors, heads of departments, branches, and sectors; Chairmen of People's Committees of districts, cities, and towns to strengthen the responsibility of leaders in leading and directing the work of preventing and combating corruption.

Resolving administrative procedures for businesses at the Department of Planning and Investment. Photo: Document

In particular, seriously grasp, closely direct, handle and effectively prevent harassment and inconvenience in handling work; strictly implement regulations on receiving citizens, receiving recommendations, reflections, complaints and denunciations from people; build a team of cadres and civil servants who are politically steadfast, morally pure, have a clear lifestyle, and are proficient in expertise and profession in the process of handling work.
We will strictly handle heads of agencies and units who are irresponsible and allow cadres, civil servants and public employees under our direct management to harass and cause trouble for people and businesses; and immediately handle heads who show signs of covering up or condoning wrongdoings by subordinates.

Rectify management work; tighten administrative discipline; strengthen inspection and supervision of cadres, civil servants and public employees in public service activities, handling matters related to people and businesses; ensure prompt and thorough resolution of recommendations, reflections, complaints and denunciations of people and businesses...

In addition, the Provincial People's Committee requested to carry out administrative reforms, increase publicity and transparency in the operations of agencies and units; and innovate management technology.

Publicize hotline address and email address; publicize handling results; if there are any errors, publicly apologize to people and businesses and remedy the consequences and handle violations in accordance with regulations.

Transaction at the One-stop Center of Ha Huy Tap Ward (Vinh City). Photo: Document

Promote the application of information technology in the management activities of State administrative agencies; overcome limitations and formalities in places where people and businesses frequently come into contact and transact, and must be monitored using modern technology (such as recording, filming, online monitoring, etc.).