Seriously learn, improve medical ethics, spirit and attitude in serving patients

(Baonghean.vn) - On the morning of August 27, under the chairmanship of comrade Nguyen Xuan Son - Member of the Provincial Party Standing Committee, Vice Chairman of the Provincial People's Council, the Standing Committee of the Provincial People's Council had a meeting with the Department of Health regarding the settlement of voters' petitions in the field of management..

Comrade Bui Dinh Long - Member of the Provincial Party Executive Committee, Director of the Department of Health worked with the delegation.

Comrade Nguyen Xuan Son - Member of the Provincial Party Committee, Vice Chairman of the Provincial People's Council chaired the meeting.

Comrade Bui Dinh Long - Director of the Department of Health affirmed that improving the quality of medical examination and treatment and improving medical ethics and attitude in serving patients are two key contents of the industry.

At the meeting, the Department of Health informed about a number of issues that voters were interested in, recommended, and reflected on, focusing on clarifying the implementation of Resolution No. 95/2013/NQ-HDND, dated July 17, 2013 of the Provincial People's Council and Decision No. 52/2013/QD-UBND, dated September 19, 2013 of the Provincial People's Committee on the mechanism to support investment in construction and upgrading of facilities of commune, ward, and town health stations. According to the Department of Health, the investment in construction and upgrading of facilities of health stations is currently behind schedule, not meeting investment needs, ensuring conditions for building communes that meet the national criteria on health, especially in mountainous and highland communes. The reason is that the capital allocated from the provincial budget and investment capital according to Resolution 30a are slow. Local authorities at all levels have not yet had solutions to mobilize investment capital according to decentralization (local, socialized, residential...) to support investment in construction and upgrading of medical station facilities, and are still waiting and relying on the central and provincial budgets.

Comrade Nguyen Huu Truong - Chief of Office of the National Assembly Delegation and Provincial People's Council proposed the Department to explain a number of issues of concern.

Comrade Luu Dinh Cu - Chief of Office of the Department of Health reported on the handling of voters' recommendations and reflections related to the industry.

Comrade Pham Ngoc Quy - Head of the Department of Health's Professional Affairs Department informed the working delegation about the solutions implemented by the industry to improve medical ethics and service spirit.

Another issue that the Department of Health also shared was the voters' reflection on the service attitude and quality of medical examination and treatment at medical facilities in the province in general and Tay Bac Nghe An General Hospital in particular, which is not good. Through the explanation of the Department of Health, it shows that the voters' reflections are well-founded. The Department also affirmed that in recent times, the sector has focused on implementing many solutions to improve the quality of medical examination and treatment as well as overcome some shortcomings and weaknesses in medical ethics, spirit, and service attitude of medical staff towards patients at treatment levels, including Tay Bac Nghe An General Hospital. These are two major issues that the sector will continue to focus on directing in the coming time to better meet the needs of patients.

Comrade Dau Huy Hoan - Deputy Director of the Department of Health shared some information and answered questions of concern to the monitoring delegation.

Concluding the meeting, Comrade Nguyen Xuan Son - Member of the Provincial Party Committee, Vice Chairman of the Provincial People's Council acknowledged the efforts of the sector in gradually improving and enhancing the quality of medical examination and treatment, the spirit and attitude of serving patients, as well as paying attention to resolving the recommendations and reflections of voters under the sector. At the same time, he requested the Department to review the current situation to choose a more appropriate step and roadmap to solve the difficulties in facilities for commune-level health stations. Along with that, actively coordinate with sectors and levels to create more resources outside the central and provincial budgets, and at the same time promote socialization and mobilize all investment resources for this lower level.

Comrade Nguyen Xuan Son - Member of the Provincial Party Committee, Vice Chairman of the Provincial People's Council concluded the meeting.

Sharing the difficulties of the health sector, the Vice Chairman of the Provincial People's Council also emphasized that the reflections, recommendations and wishes of voters are legitimate, therefore, the sector needs to seriously and responsibly absorb them to have more drastic solutions to minimize the difficulties and negative issues in the health sector, increasingly better respond to the work of medical examination and treatment and serve the people. To do this, it is necessary to focus on reforming administrative procedures, quickly resolving procedures for patients, limiting the waiting time of patients; paying attention to the spirit, polite service attitude and enthusiastic guidance for patients. Paying attention to preventive medicine, health care at home and in the community to limit overload and pressure on medical facilities and patients....

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