1-5 star rating for passenger cars

The Ministry of Transport is drafting the Quality Standards for Passenger Transport Services by Car. Accordingly, depending on the type of passenger transport business by car, the quality of passenger transport services of the vehicle is divided into quality categories from 1 to 5 stars.

Fixed-route passenger transport is classified in quality from 1-5 stars - Photo: Chinhphu.vn

According to the draft, three types of business: fixed-route passenger transport, tourism and contract; passenger transport by bus and passenger transport by taxi will be evaluated on five criteria.

The 5 evaluation criteria include: 1- Vehicle quality (maximum 40 points); 2- Driver and service staff on the vehicle (maximum 20 points); 3- Journey (maximum 10 points, taxis do not count this criterion); 4- Organization and management of the transport unit (maximum 20 points); 5- Passenger rights (maximum 10 points).

Based on the total score of the above 5 criteria, the quality of passenger transport services of the vehicle is divided into quality categories.

Specifically, for fixed-route, tourist and contract passenger transport, quality classification is assessed from 1 to 5 stars. The specific assessment levels are as follows: 5-star (91-100 points), in which the score for each item must reach > 90% of the maximum score; 4-star (81-90 points), the score for each item must reach > 80% of the maximum score; 3-star (71-80 points), the score for each item must reach > 70% of the maximum score; 2-star (61-70 points), the score for each item must reach > 60% of the maximum score; 1-star (51-60 points), the score for each item must reach > 50% of the maximum score.

Passenger transport by bus is divided into 2 quality levels: 3 stars and 2 stars. Specifically, 3-star level (81-100 points), in which the score for each content must reach > 80% of the maximum score; 2-star level (51-80 points), the score for each content must reach > 60% of the maximum score.

Passenger transport by taxi is divided into 3 quality levels: 5-star level (81-90 points), in which the score for each content must reach > 80% of the maximum score; 4-star level (71-80 points), the score for each content must reach > 70% of the maximum score; 3-star level (61-70 points), the score for each content must reach > 60% of the maximum score.

The Ministry of Transport is soliciting comments on this draft on the Ministry's website.

According toGovernment.vn