Building a professional and modern administration
With more than 1,400 administrative procedures (AP) received and resolved by 18 departments and branches under the Provincial People's Committee and 2 vertical agencies located in the area, over the past 4 years, the Nghe An Provincial Public Administration Service Center has made continuous efforts to simplify APs, improve service quality for people and businesses, and increase support for people to submit documents via online public services.
Thanh Le • January 31, 2025
With more than 1,400 administrative procedures (AP) received and resolved by 18 departments and branches under the Provincial People's Committee and 2 vertical agencies located in the area, over the past 4 years, the Nghe An Provincial Public Administration Service Center has made continuous efforts to simplify APs, improve service quality for people and businesses, and increase support for people to submit documents via online public services.
ADMINISTRATIVE PROCEDURE REFORM
Nghe An Provincial Public Administration Service Center is a centralized hub for specialized agencies under the Provincial People's Committee and a number of central agencies organized vertically in the province to arrange cadres, civil servants and public employees to receive, guide, resolve or coordinate the resolution of records and return results of administrative procedure records to individuals and organizations.
Along with that, guide, supervise, monitor and urge the settlement of administrative procedures for individuals and organizations according to regulations; participate in proposing solutions to reform administrative procedures, modernize the administration, in which, focus on simplifying administrative procedures and promoting the application of information technology to computerize administrative transactions in settling administrative procedures and providing online public services at the center.
Identifying people as the decisive factor in administrative procedure reform, the Provincial Public Administration Service Center pays special attention to building the image of civil servants receiving and returning results of administrative procedures professionally and responsibly. Accordingly, the center has advised agencies and units to select civil servants with good expertise and qualifications to work at the center; promote training and fostering to improve professional skills for civil servants and public employees receiving and returning results; propagate and thoroughly educate civil servants and public employees about service attitude and communication skills when working with people and businesses.
Currently, the center has 9 cadres, civil servants, public employees and staff of the Provincial People's Committee Office to guide and support people to come to transact; return results after being resolved by the units; supervise, monitor and urge the settlement of administrative procedures of departments, branches and units.
At the same time, the center has 20 units receiving and handling administrative procedures at the center (18 provincial departments, branches and sectors and 2 vertical agencies, namely the Provincial Social Insurance and Nghe An Electricity Company). The total number of administrative procedures under the jurisdiction of provincial departments, branches and sectors received at the center is 1,409 procedures. Of which, there are 551 partially online public services; 858 fully online public services. According to statistics, since its establishment, the rate of files returning results on time and before the deadline of the Provincial Public Administration Service Center has been above 99%. Through surveys, the satisfaction rate of individuals and organizations with administrative procedures is always high. In particular, the time to handle administrative procedures at the Provincial Public Administration Service Center has been reviewed and reduced by 30 to 50% compared to the Central regulations.
Ms. Le Thi Minh Hai - a resident of Nam Dan district said: "I came to the Provincial Public Administration Service Center to do the procedures for issuing and renewing a driver's license. The staff here were very enthusiastic and professional, guiding us through the steps of preparing documents and papers quickly. We were also guided and set up by the center's staff on how to use online public services at levels 3 and 4. I will apply this service to handle administrative procedures for my family to save time and travel costs."
MANY EFFECTIVE SOLUTIONS
To save time, travel costs and only come once for people, organizations and businesses to complete the settlement of administrative procedures, the Provincial Public Administration Service Center has coordinated with partner units such as Vietcombank to collect fees and charges centrally for departments and branches; Nghe An Post Office performs the task of Public Postal Service and sends the results of administrative procedure settlement to people and businesses; Cua Dong General Hospital consults, supports and introduces health check-ups to change car driving licenses. The Center deploys solutions for online payment of fees and charges for administrative procedures on the Administrative Procedure Settlement Information System to ensure the prescribed rate. Up to now, it has received many positive responses from individuals and organizations.
At the same time, the coordination of telecommunications network service providers continues to maintain and promote the effectiveness of guiding and supporting people to submit online applications at the online application submission area for people and businesses, reducing the pressure of direct reception, contributing to increasing the rate of online application submission.
Deputy Director of the Provincial Public Administration Service Center - Mr. Nguyen Dinh My said: In order to improve the quality of online public services as well as reduce congestion at the center, in recent times, the unit has implemented many effective solutions, specifically: Arranging counters to guide and support the implementation of online public services fully equipped with modern equipment and machinery. Cooperating with the Provincial Youth Union to deploy the model of Volunteer Youth Team to guide and support people to submit online applications; cooperating with telecommunications network service providers to guide and support people to register for their own phone SIM cards to serve online application submission activities. At the same time, the center promptly proposed to relevant departments and branches solutions to remove difficulties, obstacles, problems, and limitations so that the work of receiving applications and returning results of administrative procedures is carried out in accordance with the approved process.
According to comrade Le Hong Vinh - Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee, the role and responsibility of the center are increasingly affirmed through guiding people to receive, transfer and monitor the time and quality of handling administrative procedures. At the same time, through that, it contributes to enhancing the responsibility of departments and branches in handling administrative procedures for people. The effectiveness of administrative procedure reform at the Provincial Public Administration Service Center in recent years has demonstrated the determination of the Party Committee, Government and People of the province towards a professional, effective, unified, centralized and modern administration; contributing to promoting the socio-economic development of the province.
