5 responsibilities consumers need to know
(Baonghean.vn) - Thirty-four years ago (March 15, 1983 - March 15, 2015), the United Nations officially declared March 15 as "World Consumer Rights Day." World Consumer Rights Day originated from a speech by US President John Kennedy to the US Senate on March 15, 1962, advocating for eight consumer rights and opposing social injustices and market abuses that harm consumers.
The Consumers International Organization is a federation of consumer organizations worldwide, dedicated to protecting and promoting consumer rights globally. Currently, the Consumers International Organization has 267 members in 123 countries and territories around the world.
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| Consumers have eight basic rights as stipulated in Article 8 of the Law on Protection of Consumer Rights. (Illustrative image.) |
Today, the eight consumer rights, recognized by the United Nations and many countries, form the basis for consumer protection activities of the International Consumers Association and consumer organizations worldwide. The United Nations stipulates eight consumer rights, including:
The right to have basic needs met; the right to safety; the right to information; the right to choose; the right to be heard; the right to complain and receive compensation; the right to consumer education and training; the right to a healthy and sustainable living environment.
At the same time, regulations stipulate that consumers haveThe five responsibilities include: critical thinking; action; social responsibility; consumer awareness; and community consciousness.Currently in Vietnam, the Law on Consumer Protection stipulates 8 rights and 2 obligations of consumers.
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| The theme of World Consumer Rights Day 2017 was "Businesses for Consumers". |
To standardize the content and format of their activities, international organizations have issued numerous regulations, guidelines, and programs related to consumer protection. Over time, these contents have gradually focused on a number of common issues existing in many countries and regions around the world. One of the issues frequently mentioned in these contents is product safety and the consumer's right to safety.
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| Authorities destroy substandard goods. (Illustrative image.) |
The right to safety is one of the fundamental rights of consumers. All consumer rights are important and need to be effectively enforced. However, recently, the right to safety has been a topic frequently mentioned and emphasized in international documents and programs.
To ensure consumer safety, the responsibilities of all stakeholders need to be clearly defined, and there should be mechanisms to monitor the implementation of these provisions.
United Nations guidelines on consumer protection. - The government should adopt or encourage the adoption of appropriate measures, including the enactment of legal regulations, mandatory and voluntary standards systems, to ensure that products and services are safe for their intended use (both primary and potential purposes arising in practice). - Policies must ensure that goods are produced safely for both normal use and any purposes that may arise in practice. The responsibility of all parties involved in the distribution process (importers, exporters, retailers, transporters, etc.) is to ensure the safety and integrity of goods throughout their transit. Consumers need to be instructed on the safe use of goods under normal conditions and for their intended purposes. Simultaneously, consumers need to be warned about potential hazards during use. Instructions and warnings should be illustrated using international symbols (where possible). - Policies need to stipulate the responsibilities of parties involved in the production and sale of goods when defects are discovered, even potential defects, especially in goods already in circulation on the market. Accordingly, these units and individuals must immediately notify consumers and relevant regulatory agencies about product defects. The government must ensure the use of methods to promptly provide information to consumers. - The government needs to issue regulations on the responsibility of organizations and individuals producing and trading defective products to recall them; and on the measures that these organizations and individuals must take within a reasonable time. If they fail to take reasonable measures within the specified time and cause losses to consumers, these organizations and individuals must provide compensation. |
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