5 cases of 'disrespect' towards passengers by United Airlines
(Baonghean.vn) - Breaking a passenger's guitar but refusing to compensate; Forgetting a blind woman on a plane; Roughly dragging a passenger, are some of the "scandalous" incidents of United Airlines in recent years.
1. Breaking a customer's guitar but not compensating
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| In 2008, United Airlines asked Canadian musician Dave Carroll to put his $3,500 guitar in his luggage. However, during the transport, the airline staff broke the guitar. This incident is not uncommon for an airline, but what is noteworthy is that United Airlines did not compensate him for the $1,200 cost of repairing the guitar. After a nine-month standoff, the owner of the airline's management group paid Carroll $1,154, but he refused to accept it. |
2. Passenger banned from boarding plane for wearing leggings
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| In late March 2017, United Airlines demanded that two teenage female passengers change clothes or wear a skirt over their leggings before they could board a flight from Denver, Colorado, to Minneapolis, Minnesota. Many social media users described the incident as “horrific and senseless.” Some questioned why leggings were considered inappropriate. They even wanted to sell them to other airlines to protest. |
3. Forgetting blind passengers on the plane
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On April 7, 2010, Jessica Cabot, a blind woman, was on a United Airlines flight departing from Vancouver, Canada, bound for Jacksonville, Florida, but was left on the plane during a layover at O'Hare Airport in Chicago. The flight attendant instructed Cabot to wait until everyone had gotten off the plane. However, when everyone had gotten off the plane, the blind woman saw that everything was quiet and called out to everyone around her, but no one answered. Cabot realized she was alone on the plane. Because she was blind, the female passenger could not open the door or do anything else. Ten minutes later, a member of the crew in charge of aircraft maintenance discovered her. Although she was checked in for the flight to Florida, Cabot had to pay an additional $250.4. |
4.Demanding handcuffs for passengers
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| Mr. Geoff Fearns, 59 years old - President of TriPacific Capital Advisors, an investment company in Irvine, California, USA, said that despite paying for a first-class ticket, he was still threatened by United Airlines with handcuffs and asked to give up his seat to someone else with "higher priority". |
5. Roughly dragging passengers off the plane
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| Public opinion has been outraged in recent days by the image of David Dao, a Vietnamese-American doctor, being violently dragged from his seat by United Airlines security personnel, despite the male passenger’s resistance. The incident occurred on a flight from Chicago to Louisville on the night of April 9, witnessed by many people. |
Kim Ngoc
(Synthetic)
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