Vietnam Social Security: Timely administrative procedure reform, ensuring publicity, transparency and convenience

Accordingly, in order to seriously implement Official Dispatch No. 968/CD-TTg dated October 16, 2023 of the Prime Minister on continuing to rectify and strengthen discipline and order in state administrative agencies, promptly remove difficulties and obstacles, especially difficulties and obstacles for people and businesses, make practical contributions and strive to achieve the highest goals, targets and tasks of socio-economic development set for 2023 and the following years, the General Director of Vietnam Social Security requests Heads of affiliated units; Directors of Social Security of provinces and cities to perform the following tasks:

One is,thoroughly grasp and fully and seriously implement the Prime Minister's Official Dispatch No. 968/CD-TTg; Promote the responsibility of leaders and the personal responsibility of civil servants and public employees in agencies and units in handling work; strengthen discipline and order, strictly comply with the conclusions and directions of the Government and the Prime Minister.Social insuranceVietnam on rectifying and enhancing responsibility in handling work; better organizing and implementing working regulations according to regulations...

Second,Focus on directing the serious implementation of the following contents:

Directly, proactively, and actively organize the timely and effective implementation of tasks assigned by the Government, the Prime Minister, and heads of superior agencies at all administrative levels; promote decentralization and delegation of authority to ensure progress and quality. Strengthen the inspection of public service activities, especially surprise inspections; promote the role and responsibility of heads of agencies and units for internal inspection and examination to promptly commend and reward groups and individuals who have performed well and strictly handle groups and individuals who have not performed well. Promptly review, replace or transfer to other jobs for officials and civil servants with weak capacity, who do not dare to do, avoid, push, work half-heartedly, are afraid of responsibility, stagnate and do not meet the requirements of assigned work. In case of shirking, avoiding, or lacking responsibility, leading to delays or failure to decide on issues and tasks within one's authority, causing consequences, the collective and individual responsibilities involved must be reviewed and handled in accordance with the regulations of the Party and the State.

Continue to review, revise and supplement working regulations and organize the implementation of tasks and work at agencies and units under authority to closely follow the actual situation; individualize individual responsibilities in each stage of the work processing process, ensuring that work under authority must be handled quickly, promptly and effectively. Strictly implement the Code of Conduct for civil servants, public employees and employees working in the Vietnam Social Security system.

In the process of coordinating to resolve work within the authority, only consult with agencies, units, and organizations directly related to the content of the work being handled... The agency whose opinion is consulted is responsible for responding on time, in accordance with its functions and tasks, with clear viewpoints and responsibilities, not responding in general terms, avoiding or shirking responsibility, affecting the progress of work handling.

Organize to thoroughly disseminate and effectively implement Decree No. 73/2023/ND-CP dated September 29, 2023 of the Government on encouraging and protecting dynamic, creative, daring to think, daring to do, daring to take responsibility for the common good, creating a solid legal basis, building a favorable environment for cadres, civil servants and public employees to feel secure in performing their public duties, contributing to improving the effectiveness of direction, administration and work handling.

Determined and resolute in resolving administrative procedures at agencies and units in a timely and effective manner, ensuring democracy, publicity, transparency, convenience, and creating favorable conditions for participants and beneficiaries of social insurance and health insurance policies. Resolutely not to allow delays, harassment, negativity, and waste of resources of the State, society, people, and enterprises; not to allow shirking of responsibility in resolving administrative procedures; to detect and strictly handle agencies, units, heads of agencies, units, civil servants, and employees who refuse to handle or violate.

Promote the effectiveness of channels for receiving feedback and recommendations from people and businesses; proactively and actively organize dialogues to promptly and thoroughly resolve feedback, recommendations, thoughts and aspirations of people and businesses; report to competent authorities for consideration and handling of issues beyond their authority; absolutely do not push or avoid issues./.