Da Nang sets up Facebook to receive feedback from tourists

The private Facebook page of the Da Nang tourism industry will receive visitors' feedback related to tourism activities.

During a working session last weekend, Mr. Dang Viet Dung - Vice Chairman of the People's Committee of Da Nang requested the Department of Culture, Sports and Tourism of the city to quickly set up a Facebook page of the industry to receive feedback from people and tourists about tourism activities.

Accordingly, this page must have a strict management team to handle and promptly respond to feedback. According to Mr. Dung, this is an important information channel for Da Nang to improve the quality of tourism.

People's feedback on the Urban Management page. Photo: screenshot

In addition, the Vice Chairman of the city also proposed to rectify the situation of soliciting tourists, manage and promote the team of taxi drivers as well as car owners so that each driver is a tourism ambassador.

On March 8, a British tourist reported on the Facebook page of the Da Nang Urban Management about being insulted and assaulted by hotel staff on Ha Bong Street. Immediately after that, the Department of Culture, Sports and Tourism of Da Nang coordinated with Working Group 43 (an interdisciplinary group established to implement Directive 43 of the Standing Committee of the Da Nang City Party Committee during the year of culture and urban civilization) to work at the hotel and contact this tourist to verify the information.

The Facebook page of Da Nang Urban Management was established in 2013 and currently has nearly 20,000 members. Among the 11 admins of the page are Mr. Vu Quang Hung, Director of the Department of Construction; Mr. Tran Chi Cuong, Deputy Director of the Department of Culture, Sports and Tourism; Mr. Nguyen Quang Vinh, Deputy Director of the Department of Natural Resources and Environment; Mr. Bui Hong Trung, Deputy Director of the Department of Transport.

In 2015, Task Force 43 inspected and handled 154 complaints from this Facebook page.

According to VNE