Nghe An Medical Industry competes in 'Innovation in service style and attitude' to satisfy patients

On the evening of September 20, Nghe An Department of Health organized a propaganda contest "Health sector staff innovate service style and attitude towards patient satisfaction".

Delegates attending the contest. Photo: Duc Anh

Speaking at the opening of the contest, Mr. Duong Dinh Chinh - Director of Nghe An Department of Health said that recently, Nghe An Department of Health has directed medical examination and treatment units in the whole industry to deploy, synchronously and seriously implement, aiming to change the awareness, attitude and style of serving patients of medical staff, practice communication and behavioral skills, improve service spirit and attitude, strengthen the trust and satisfaction of patients. At the same time, create favorable conditions to help people access medical services, build the image of medical staff in the process of innovation and development of the country.

Awarding souvenir flags to the teams participating in the competition. Photo: Duc Anh

"Over the years, medical examination and treatment facilities in the whole industry have always determined that: Style and attitude of serving patients play an extremely important role in practical activities at medical examination and treatment facilities, so each unit has its own way of doing things, its own innovation and breakthrough. However, the ultimate goal is patient satisfaction, meeting the requirements for service quality that people need," said the head of the Nghe An Medical sector.

Competition of Nghe An General Hospital with the sketch "The Call". Photo: Duc Anh

Before this provincial competition, from November to December 2018, the Department of Health coordinated with the Trade Union to direct 100% of medical examination and treatment units in the whole industry to organize a Writing Contest at the grassroots level. In addition, the Department also directed the organization of a Drama Competition in 2 levels, at the Cluster level, including 32/33 participating units divided into 3 Competition Clusters. The Cluster Leaders successfully organized the competition from June to July 2019 and selected the 6 best teams to participate in the Provincial Competition.

Attending the provincial drama competition today were 60 best faces representing 6/32 competing units in the clusters. These are the units that won first and second prizes in the 3 clusters selected to participate in the provincial drama competition today.

"Facing Death" skit by Vinh City General Hospital. Photo: Duc Anh

The leaders of Nghe An Department of Health hope that through this contest, the movement will be widely spread to medical examination and treatment facilities, to cadres, civil servants, public employees, workers in the whole sector and people in the province, contributing to improving the quality of care, protection and improvement of people's health, the task assigned by the Party and State to the health sector.

The contest is an opportunity for units as well as each contestant to exchange, learn, and reflect on their daily work to continue to innovate their style and attitude, improve the quality of care, and serve patients better and better.

At the contest, the Organizing Committee assessed that the teams had closely followed the content of the contest sections to build the script, integrating a logical greeting. The content and theme of the skit focused on innovating the style and service attitude of medical staff towards patient satisfaction; building a green - clean - beautiful medical facility.

In particular, the topics of the skits focus on issues, events, and situations that society is concerned about and are taking place in medical examination and treatment facilities: between medical staff and patients, patients' families; between leaders and medical staff; Praising and commending medical staff who have well implemented the code of conduct and medical ethics; Criticizing incorrect expressions in communication culture according to the code of conduct, negative expressions that still occur in medical examination and treatment facilities...

At the end of the contest, the Organizing Committee awarded the first prize to the two teams of Vinh City General Hospital and Rehabilitation Hospital; the second prize to Nghe An General Hospital; and the third prize to the Northwest Regional General Hospital.