Passenger Handbook

The Vietnam Civil Aviation Authority has compiled and issued the "Passenger Handbook" to provide additional information for air travelers.

This handbook compiles information on practices, customs, and regulations related to international and domestic air travel, aiming to help passengers prepare for a safer and more convenient air journey.

Specifically, before the flight, passengers can book tickets through ticket offices, travel agencies, the airlines' websites, or booking apps on mobile devices.

There are many types of tickets with different prices for passengers to choose from, each with its own terms and conditions. When buying a ticket, in addition to checking the information on the ticket such as name, itinerary, and departure date and time, passengers should carefully review the ticket's conditions (whether changes to flight, name, etc. are allowed; if so, are there any additional fees; how is the refund process handled?).

Passengers must have valid identification documents when traveling by air. For international flights, passengers need to have a passport, visa, and other documents as required by the authorities of the country of origin, transit, and destination.

For domestic flights, passengers may use the following documents: Passport or travel document, identity card, citizen identification card; identification or certification from the armed forces; National Assembly representative card; Party member card; journalist card; driver's license for cars and motorcycles; personal identification certificate issued by the police station of the ward or commune of permanent or temporary residence, birth certificate (for passengers under 14 years old), birth certificate (for passengers under 1 month old)...

Airlines currently offer three check-in methods for passengers: traditional check-in at the counter, self-check-in kiosks at the airport, and online check-in (web check-in, mobile check-in).

For international flights, passengers will need to go through immigration procedures after checking in at the airport. Passengers should note the validity period of their passports; for some countries, passports must be valid for at least 6 months to be accepted during immigration procedures. Regarding visas, some countries require not only an entry visa but also a transit visa.

According to Vietnamese law, passengers entering or exiting Vietnam through international border gates with passports carrying foreign currency or Vietnamese Dong cash exceeding the prescribed limit of 15 million VND, or foreign currency exceeding 5,000 USD, or other foreign currencies of equivalent value, must declare it to customs at the border gate.

Passengers can refer to Circular No. 15/2011/TT-NHNN regulating the carrying of foreign currency cash and Vietnamese Dong cash by individuals when exiting and entering the country, which is posted on the website of Vietnam Customs (www.customs.gov.vn).

Passengers should carefully research regulations regarding items and goods allowed into the countries they will be visiting (some countries prohibit bringing food, plants, etc., into the country).

Furthermore, each airport in Vietnam has an Airport Authority, which is responsible for the state management of civil aviation. This agency is also responsible for resolving complaints and feedback related to the quality of services at the airport, staff attitudes, and regulations in the aviation sector. In case of complaints or feedback, passengers can contact the Airport Authorities through hotlines.

According to Tuoitre.