Starting March 31st, subscribers will be blocked if they do not standardize their personal information.

Mobile network operators will have to temporarily suspend the services of subscribers with inaccurate information if they do not standardize their personal information from March 31st.

The Telecommunications Department (Ministry of Information and Communications) announced that, in implementing the Prime Minister's decision approving the Project "Developing applications of population data, identification, and electronic authentication to serve the national digital transformation in the period 2022-2025, with a vision to 2030."(Project 06), mobile telecommunications enterprises have implemented measures to connect, provide data, and cross-check the subscriber information database of the enterprise with the National Population Database. This helps detect cases with mismatched or incorrect information, thereby improving management efficiency and contributing to the complete resolution of the issue of using mobile SIM cards with incorrect information. The goal is to ensure that by March 31, 2023, all active subscribers have correct information that matches the National Population Database."

After verification, the Telecommunications Department requested that mobile telecommunications companies, if they discover subscribers with inaccurate information, must review, cross-check, and implement verification solutions.

For subscriber information suspected of being incorrect, businesses will strictly enforce regulations requiring temporary suspension of operations if the individual's personal information is not re-registered.

Mr. Nguyen Phong Nha, Deputy Director of the Telecommunications Department, stated: "From March 31, 2023, network operators will begin blocking one-way communication for subscribers whose information does not match the information verified with the national population database. Subsequently, they will block two-way communication for these subscribers, and after two months, the contract will be terminated if the subscriber does not register to standardize their personal information as required. The Telecommunications Department requires network operators to resolutely stop the services of subscribers with inaccurate information as per regulations."

The Department of Telecommunications requires businesses to ensure the rights of users are protected during the process, avoiding any impact on subscribers whose information is already correct, and facilitating cooperation in standardizing subscriber information. If a user receives a request to standardize subscriber information from a mobile operator, meaning the registered information may be incomplete or not match the National Population Database, the Department of Telecommunications requests that the user cooperate with the operator to standardize the information, preventing impersonation and illegal activities. For more detailed information, citizens can access the mobile operator's website or call their customer service hotline for guidance.

"The review and standardization of mobile telecommunications service subscriber information to ensure it matches the information in the National Population Database is a necessary activity that requires the participation and coordination of state management agencies, businesses, and citizens to contribute to social order stability, promptly prevent and handle acts of using SIM cards with incorrect registration information to carry out fraudulent activities, false advertising, uncivilized behavior, and actions contrary to good customs and traditions... The Telecommunications Department hopes to receive the cooperation and joint efforts of mobile telecommunications businesses as well as customers and service users.""A representative from the Telecommunications Department said.