Strictly handle those who make statements that negatively affect the social insurance and health insurance industry.

(Baonghean) - Collectives and individuals who violate speech discipline, negatively affect the industry, or harm national interests will be subject to strict sanctions depending on the severity of the violation.

1. Raise awareness and responsibility of collectives and individuals in the whole industry for communication work on social insurance and health insurance.

- Organize to thoroughly educate collectives and individuals in the whole industry to have a fuller awareness of communication work, which is the most important task in organizing the implementation of social insurance and health insurance policies and laws. Communication work must be carried out one step ahead to influence awareness, change attitudes and behaviors, play a role in paving the way, guiding public opinion, creating conditions for smooth and effective implementation.

- Communication work must always be proactive, timely, regular and continuous so that participants and beneficiaries understand, comply and comply, especially when there are changes in policies, laws and regimes on social insurance and health insurance or when there is a communication incident that attracts public attention.

- Party committees and leaders of units, together with cadres, party members, civil servants, public employees and workers in the whole industry have the responsibility and awareness to participate in organizing communication work on social insurance and health insurance policies and laws; especially when there is a request to coordinate the organization and implementation of social communication at certain times, promoting the combined strength to achieve the highest efficiency.

Provincial Social Insurance officers check records at medical examination and treatment facilities.

- Correct awareness and responsibility in organizing, implementing and coordinating the effective implementation of communication work are considered as criteria for evaluating and scoring annual emulation and rewards in the implementation of political tasks of agencies, units and cadres, party members, civil servants, public employees and workers in the whole Industry.

- Collectives and individuals who lack constructive awareness, lack responsibility in communication work, violate speech discipline, negatively affect the Industry, harm national interests, depending on the level of violation, will be subject to strict handling.

2. Improve organization, capacity and qualifications of communication staff.

- Quickly consolidate the communication apparatus in the entire Industry. The Vietnam Social Security Communication Center promotes its role and effectiveness as a focal point for consulting, managing, directing, and guiding the organization and implementation of communication work in the entire system.

- Social Insurance of provinces and centrally-run cities will gradually establish their own Communications Departments, initially selecting staff with appropriate expertise and skills, performing well the role of focal point for organizing communications work at the grassroots level and performing well the coordination work when necessary.

- Strengthen training, fostering, and professional training for civil servants, leaders, managers, and cadres and civil servants in charge of communication work; focusing on organizational methods, multimedia communication skills, management, handling of communication incidents in the press and on social networks, and coordination in social media operations. Have immediate measures and long-term strategies to improve the capacity and professional qualifications of the communication staff to be capable and qualified to meet the requirements of the task.

3. Effective use of facilities and investment resources:

- Implementing the Law on Social Insurance, the Law on Health Insurance and the Prime Minister's approval decision, financial resources for investment in social insurance and health insurance communication work have been strengthened. Party committees and heads of units in the whole industry thoroughly grasp the spirit of practicing thrift; choosing appropriate and practical methods and approaches; focusing on quality, effectively using allocated funds, avoiding the situation of spreading implementation, lacking focus and key points.

- The functional units of Vietnam Social Security, in accordance with their assigned responsibilities, in addition to providing timely guidance, strengthen management, urging, inspection, supervision, and regular and ad hoc evaluation to ensure the use of financial resources and specialized means for communication work for the right purposes, achieving the desired results, avoiding waste, loss, and violations of the law.

Thai Hoa Town Social Insurance Officers receive and process social insurance applications for people

4. Proactively and promptly grasp information and public opinion, effectively organize social media:

- The Party Executive Committee and the Standing Committee of the Party Committee of the agency unanimously assigned the Propaganda Department of the Party Committee of the Vietnam Social Security agency to be the focal point of the entire system to perform the task of advising, synthesizing public opinion and feedback information in organizing the implementation of policies and laws on social insurance and health insurance; to perform the role of political and ideological orientation in the entire Industry and effectively organize social media; to proactively implement professional measures on social media, promote collective intelligence and the combined strength of the entire system in fighting against and preventing wrong views, distorted information and statements that affect the reputation and image of the Industry and the humane and superior social insurance and health insurance policies of the Party and State.

- Require cadres, civil servants, public employees, and workers in the Industry, each of whom is an "Information Officer", to uphold the spirit and sense of responsibility in social communication work; closely monitor and grasp feedback information in the press, social networks, and public opinion of cadres and people reflecting positive and negative aspects in the organization and implementation of policies and laws on social insurance and health insurance within the scope, field and area of ​​work; promptly provide information to assigned functional units and be ready to coordinate in performing social communication tasks when requested.

From October 1, health insurance cards will be replaced by social insurance numbers.

- Party secretaries, heads of affiliated units and Social Insurance directors in the entire Industry are responsible for organizing the collection of feedback information and public opinion inside and outside the Industry from the grassroots level and in the locality, regularly providing it to the Propaganda Department of the Party Committee of the Vietnam Social Insurance Agency to synthesize and propose solutions to orient public opinion. At the same time, they are responsible for closely coordinating and actively organizing the implementation of social communications quickly and effectively; promoting detection and prevention, not allowing widespread communication incidents to occur.

5. Promote the role and communication effectiveness of press agencies and electronic news sites in the Industry:

- Increase investment in all aspects of building and developing the Social Insurance Newspaper and Social Insurance Magazine in print and electronic versions, with diverse, rich and quality content; attach importance to discovering and encouraging good examples, typical advanced models along with fighting, criticizing, and combating negativity, abuse, and profiteering of social insurance and health insurance, for the development and ensuring sustainable social security; appropriate, harmonious and attractive forms of transmission; increase the number of publications, effectively perform the function of information and communication to the public, worthy of being the key media agencies of the Industry. In addition, effectively perform the role of connecting and cooperating with national press and media agencies; proactively provide and coordinate official information, orient public opinion on policies, laws, and social insurance and health insurance regimes.

- Pay attention to building and developing the Vietnam Social Security's website and the Social Security's websites of provinces and centrally run cities to be strong enough, proactive, active and to maximize the effectiveness of communication to disseminate rights, responsibilities, obligations to participate in and enjoy social insurance and health insurance; promote the image of the Industry and units; guide processes, procedures, answer questions, and advise on regimes and policies... Promote the advantages of multimedia communication, closely coordinate throughout the Industry to organize peak communication campaigns or focus on speaking out against and fighting against false and distorted arguments. Protect the achievements of the Industry and the superiority and humanity of policies and regimes.

6. Improve service quality to meet the satisfaction of officials and people:

Cadres, party members, civil servants, public employees, and workers in the entire sector must thoroughly grasp the viewpoint: "Social insurance and health insurance belong to the people, by the people, and serve the people". Low service quality, lacking the sympathy and satisfaction of cadres and people, will cause difficulties, disadvantages, and reduce communication effectiveness. Faced with increasingly high requirements and tasks, while the entire Party and people are striving to seriously and effectively implement Directive No. 05-CT/TW, dated May 15, 2016 of the Politburo (12th tenure) on promoting the study and following of Ho Chi Minh's ideology, morality, and lifestyle; Require the entire industry to make efforts to innovate, create, reform administrative procedures, improve working methods and styles, raise awareness of serving the people with the highest sense of responsibility, ensure legitimate and legal rights, meet the satisfaction of cadres and people, and actively contribute to the effective implementation of social insurance and health insurance communication work.

P.V