Vietnam Social Security: Resolutely transforming digitally

Building a national database on insurance

Currently, the Vietnam Social Insurance sector has built and completed a database of more than 98 million people, corresponding to nearly 28 million households nationwide; interconnected with nearly 13,000 medical examination and treatment facilities; there are about 620,000 organizations and enterprises using public services nationwide;... this is an important premise for connecting, sharing and synchronizing citizen information.

By the end of September 2022, the Vietnam Social Security system had authenticated nearly 52 million demographic information in the national insurance database with the national population database. At the same time, Vietnam Social Security also provided and shared over 61 million records of Social Insurance and Health Insurance information to the national population database.

General Director of Vietnam Social Security Nguyen The Manh chaired a working session on the implementation of tasks under Project 06 of the Government. Photo: Provided by Vietnam Social Security

Besides,Social insuranceVietnam is also continuing to promote connection and data sharing with ministries and branches to "enrich" the national database on insurance, ensuring the best benefits for people and businesses such as: Connecting, sharing, and linking data on birth registration, death registration, death benefits, and funeral expenses with the Ministry of Justice (implementing the connection of birth registration - permanent residence registration - issuance of health insurance cards for children under 6 years old in 63 provinces and cities); sharing health insurance card data with medical examination and treatment facilities to serve health insurance examination and treatment, handing over the entire database of households participating in health insurance to the Ministry of Health to build electronic health records; supplementing, adjusting, and standardizing data exchange and sharing with the General Department of Taxation; maintaining connection and providing data with the National Reporting Information System to serve the direction and administration of the Government and the Prime Minister; Connect, share data and verify information to complete data on students with the Ministry of Education and Training; share and exploit information groups on Social Insurance and Voluntary Insurance with the Ministry of Labor, War Invalids and Social Affairs...

Promoting digital transformation

In order to effectively implement Decision No. 06/QD-TTg dated January 6, 2022 of the Prime Minister approving the Project on Development of Population Data Application, Electronic Identification and Authentication to Serve National Digital Transformation, 2022-2025 Period, Vision to 2030 (Project No. 06) of the Government, Vietnam Social Security always focuses on leading, directing and investing all optimal resources to seriously and resolutely implement Project No. 06.

Employees can also track their social insurance payment progress through their Social Insurance Book. Photo courtesy of Thanh Hien

Accordingly, to pilot the implementation of health insurance examination and treatment using chip-embedded citizen identification cards, Vietnam Social Security has adjusted and upgraded the software to look up health insurance card information using chip-embedded citizen identification cards to serve health insurance examination and treatment procedures; synchronize citizen identification numbers from the national population database with data on health insurance participants managed by Vietnam Social Security.

Vietnam Social Security has provided the public service "Renewal of Health Insurance Cards for Households with Contribution Deductions" on the Vietnam Social Security Public Service Portal, integrated into the National Public Service Portal. By the end of September 2022, 262 renewals of Health Insurance Cards for Households with Contribution Deductions were received and processed by the Vietnam Social Security system. Vietnam Social Security has coordinated with the Ministry of Labor, War Invalids and Social Affairs to successfully integrate the public service "Resolving Unemployment Benefits" on the National Public Service Portal.

Prime Minister Pham Minh Chinh and delegates visited the booth displaying the application of chip-embedded Citizen Identification Cards (CCCD) in health examination and treatment under health insurance. Photo: Provided by Vietnam Social Security

By the end of September 2022, Vietnam Social Security had received confirmation and payment of voluntary insurance contributions from the National Public Service Portal for 24,975 cases, serving the settlement of unemployment benefits for employees.

Currently, Vietnam Social Security has completed providing 100% of level 4 online public services for all administrative procedures of the industry; integrating and providing 20 public services belonging to 14 administrative procedures of Vietnam Social Security on the National Public Service Portal; providing 7 public services on the application "VssID - Digital Social Insurance". According to statistics, on average each year, the Electronic Social Insurance Transaction Portal and the Health Insurance Assessment Information System of the industry receive and process nearly 300 million records.

Determined to carry out strong and comprehensive digital transformation

Realizing that the strong development of current technology has a great impact on all aspects of the industry's work, General Director Nguyen The Manh emphasized that in the coming time, Vietnam Social Security is determined to carry out a strong and comprehensive digital transformation, focusing on participants and beneficiaries of social insurance and health insurance regimes and policies; aiming to perfect the digital Vietnam Social Security industry, bringing efficiency in management, improving service quality, contributing to the implementation of the national digital transformation goal.

Hung Nguyen District Social Insurance guides people to install VssID software on mobile phones. Photo courtesy of My Ha

In the coming time, the Vietnam Social Insurance industry will continue to closely coordinate with ministries, branches, domestic and international experts to develop a comprehensive project on digital transformation of the industry; Forming a digital Vietnam Social Insurance industry, with high-quality digital human resources;

Upgrade, adjust and complete software to meet business processes, ensure 100% of software is interconnected according to regulations; complete the management information system, deploy the national database on insurance; connect and share with national databases, specialized databases of relevant ministries and branches, contributing to building and perfecting the e-Government system, towards digital Government in Vietnam; deploy the construction of a smart monitoring and operating center to monitor and operate activities in the entire industry;

Supplementing capacity, perfecting the industry's data centers, prioritizing the application of technologies (such as AI, BigData, Cloud Computing...) as a foundation for developing new applications and services to bring efficiency in management, successfully building a modern, professional Vietnamese Social Insurance industry, for the satisfaction of organizations and individuals, bringing benefits to the whole society./.