Military Hospital 4: Continuously improving the quality of patient service

(Baonghean) - Military Hospital 4 is the final hospital of Military Region 4, equivalent to the provincial level. In addition to the functions and tasks of receiving, treating and ensuring the health of soldiers in the entire Military Region, the Hospital also examines and treats all health insurance (HI) subjects who register for initial health insurance at the Hospital, as well as receives all HI patients transferred from general and specialized medical facilities in and outside the public sector in Nghe An and Ha Tinh provinces.

After more than 60 years of construction and development, Military Hospital 4 has made comprehensive developments to meet the medical examination and treatment needs of soldiers and all subjects. In addition to the basic advantages of a team of highly qualified and dedicated medical staff, medical facilities and equipment are invested according to the criteria of "Park Hospital, Hotel Hospital".

Up to now, the hospital has 29 departments, with a team of highly qualified professionals with basic and specialized training, the proportion of university graduates accounts for more than 67%, contributing to better examination and diagnosis for patients. Many cadres from the cradle of Military Hospital 4 have grown up, have high degrees, hold important positions in the military medical sector, as professors, associate professors, doctors, directors, deputy directors of hospitals inside and outside the military.

Hospital leaders give gifts to families with meritorious services and poor students overcoming difficulties in Do Luong district, Nghe An (July 2017). Photo: PV

To successfully complete the assigned tasks, the Hospital has implemented many synchronous solutions, focusing on building a team of doctors "Bright in medical ethics, good in medical skills", in order to serve well the examination and treatment of patients. The Party Committee and the Board of Directors of the Hospital have strengthened leadership and direction in the work of educating medical ethics for the team of doctors and staff. Thereby, making everyone have the right awareness of the noble mission and sense of responsibility of the Army doctor.

The hospital focuses on educating the medical staff about the glorious tradition of the medical profession, the teachings of President Ho Chi Minh "A good doctor must be like a mother", the 12 medical ethics of the Ministry of Health; at the same time, organizing the study and dissemination of the Party's viewpoints on the medical profession, the regulations of the Military Medical profession and the Hospital. Focusing on educating and improving medical ethics, contact psychology, qualifications, and responsibility in serving patients with the viewpoint: "Patients are warmly welcomed when they come, Patients are taken care of wholeheartedly when they stay, Patients are given careful instructions when they leave".

The Hospital Party Committee has completed and implemented the project of comprehensive hospital renovation in conjunction with the direction, policies, and Resolution of the Hospital Party Congress for the term 2015 - 2020 and the following years, which is "Actively study, strive comprehensively, develop sustainably; put the interests and safety of patients above all; all towards patient satisfaction".

In recent years, the Hospital has organized many working groups to remote areas, border areas, and islands to visit, examine, treat, and provide free medicine to thousands of people, especially policy beneficiaries and poor households with a total value of more than 1 billion VND. Mass organizations in the Hospital have carried out many volunteer and social charity activities; responded well to emulation movements...

128-slice CT Scanner. Photo: PV

The task of building discipline and training discipline is also focused on by the Hospital; linking the task of building discipline and training discipline with the implementation of the political tasks of the unit; The work of propagating and educating the law is carried out effectively, many movements such as "Good solidarity, strict discipline", "Union officials and members say no to traffic violations and social evils" ... are responded to promptly and achieve good results. In particular, all units have legal bookcases and implement annual and monthly law days and the model of "One question on health insurance law each week" is often effective. Therefore, awareness and responsibility in building the unit and observing discipline of the army are gradually raised. The rate of regular disciplinary violations is below 0.2%.

Along with focusing on organizational development, the Hospital actively implements administrative procedure reform and enhances modern medical equipment. Thanks to its highly qualified staff and modern machinery and equipment system, Military Hospital 4 has received high trust from patients. On average, the Hospital examines more than 60,000 people every year, admits nearly 20,000 patients for treatment, provides emergency care for over 2,000 cases, and performs surgery for nearly 2,500 cases. Therefore, the Hospital directs agencies to make breakthroughs in reforming medical examination and treatment procedures right from the Examination Department.

To facilitate patients, the Hospital has arranged clinics in a closed system, increased doctors for the clinic, expanded clinics on demand, to meet all the needs of patients. Since the beginning of 2013, Military Hospital 4 has been equipped with a 128-slice CT-Scanner, one of the most advanced machines of the latest generation. The hospital is considered the first in the North Central region to have this machine, which can perform full-body CT scans. The machine is capable of reproducing images with the same high diagnostic value on many cross-sections in different directions, so it gives much better results than conventional clinical applications on previous CT machines. In addition to the ability to diagnose common diseases, the 128-slice CT Scanner also has the ability to detect early dangerous diseases such as cancer, cardiovascular disease, etc.

Free medical examination for the poor in Huong Khe district (Ha Tinh). Photo: PV

In particular, with the support of high technology, the 128-slice CT Scanner can create detailed and clear images of blood vessels, especially coronary arteries, helping to promptly intervene and treat cardiovascular diseases. In order for patients to enjoy the highest benefits under the health insurance regime, the hospital has equipped an additional modern 16-slice multi-detector spiral CT-Scanner. In addition, the hospital has 02 Magnetic Resonance Imaging machines, also known as MRI 0.3 and 1.5 Tesla.

Currently, MRI is used to examine most organs in the body, especially valuable in detailed imaging of the brain or spinal nerves. MRI provides high-quality images with good resolution and contrast, helping doctors to evaluate lesions in detail and diagnose diseases accurately, in many cases better than other imaging techniques such as ultrasound, X-ray and CT scan. This technique is non-toxic, does not cause radiation like other examinations such as X-ray, CT scan, or PET/CT.

In particular, with a reasonable examination cost, only 1/3 compared to PET/CT technique, whole-body MRI is the best choice today for early detection of cancer. In addition, the Hospital is also equipped with many other modern machines such as: New generation endoscopes; modern bone density measuring machines; modern multi-parameter automatic testing machines; 3D and 4D color ultrasound machines; High-end oxygen treatment chambers; artificial kidney and blood filtration machines; digital X-ray machines; C-arm X-rays... With a lot of modern medical equipment invested, the Hospital has met the examination and treatment requirements of patients.

With the above results, Military Hospital 4 has been awarded a Certificate of Merit by the Ministry of National Defense for many years. In 2016, the President awarded the Second Class Fatherland Protection Medal, a well-deserved reward, recognizing the great contributions to the hospital's career of caring for patients. Generations of doctors at the hospital have overcome all difficulties, trained in medical ethics, improved medical skills, and successfully completed the task of saving and caring for the health of soldiers and people; is a bright spot of the Military Medical sector in the entire army, a trusted address for medical examination and treatment of the Army and people; worthy of being recognized by the Party and State as a Heroic Unit of the People's Armed Forces.

Colonel:Tran Minh Tuan

(Political Commissar of Hospital QY4)