Nghe An Traditional Medicine Hospital moves towards professionalism, modernity, civilization and friendliness

This is the result of collective efforts with synchronous solutions, in which administrative reform is identified as the focus; aiming to build a "Professional - modern - civilized - friendly" Hospital.

Bring practical benefits to patients

Nghe An Traditional Medicine Hospital is a grade I provincial hospital with a planned structure of 650 beds. The number of inpatients treated each day averages from 1,200 to 1,400 people, and is considered the Traditional Medicine Hospital with the largest planned bed scale and number of inpatients in the country. When visiting and receiving treatment here, patients always feel comfortable and convenient thanks to the Hospital's innovation efforts.

After 2 years of returning for a medical examination, Mr. Nguyen Quang Thang (Nam Dan) could not help but be surprised by the positive changes of the hospital. “The hospital has been renovated to be more spacious, the reception area and the examination and treatment departments are arranged scientifically, modernly, with a cool green space. And what impressed me most was the service attitude of the medical staff, enthusiastic and professional, accompanying the patients throughout the examination and treatment process. Administrative procedures are simplified to the maximum, such as: Taking a queue number, patient information is updated on the common system so the medical examination process is scientific, hospital fee payment is quick and convenient through QR code, so patients do not have to wait long. The hospital also publicly posts medical service prices, diagrams of departments and rooms for patients to easily follow; arranges suggestion boxes, hotlines, receives feedback and answers questions from people”.

Ms. Phan Thi Hai in Dien Chau district made an appointment and chose a doctor through the MENET medical examination and treatment management software before coming to the hospital, so the medical examination and treatment process was quick and convenient. Ms. Hai said: “I have neck and shoulder pain and have been treated at the hospital for 7 days. Although there are many patients, the doctors and nurses here work very scientifically. I have had all the procedures done and am examined and consulted by medical staff every day. In particular, test results and X-rays are sent to personal phones so patients can easily follow up. The hospital environment is modern and friendly, patients can both be treated and relax while listening to music and watching TV programs; their spirits are comfortable, so they can recover quickly.”

Modernizing hospital operations

The efforts of administrative reform, digital transformation application and IT application of Nghe An Traditional Medicine Hospital not only bring practical benefits to patients, but also effectively support medical staff in performing medical examination and treatment procedures, while contributing to improving the efficiency of management and operation of all activities of the Hospital.

“Thanks to the application of IT, software, and electronic medical records, medical staff can easily coordinate workflows, store, and quickly retrieve patient information for examination and diagnosis, thereby having optimal treatment and health care regimens; as well as handling urgent issues promptly and accurately. The hospital also applies codes to the testing sample collection process, helping to optimize the testing process and shorten the sampling process. In addition, the warning feature on the software also helps doctors minimize errors and mistakes, avoiding unwanted medical incidents. We also do not spend as much time recording medical records as before, thereby spending more time treating and caring for patients, as well as cultivating and improving professional capacity" - Dr. Duong Thi Thuong - Head of Internal Medicine Department said.

Not only that, thanks to the electronic medical examination and treatment management software, patient treatment data is also used to serve inter-departmental and inter-hospital online consultations, helping the coordination process between departments/rooms in the Hospital to be smooth and seamless; at the same time, easily connect with central hospitals to receive support from leading experts. Thanks to that, people have the opportunity to enjoy high-quality medical services without spending much time and travel costs.

Hospital activities are gradually digitized, public, transparent, and help reduce human resources and limit errors. Hospital leaders can conveniently manage, monitor and operate all activities of the unit such as: Medical examination and treatment activities; remotely monitor the work process and patient service attitude of medical staff, contributing to improving the quality of care and protecting people's health; the status of using machinery and equipment of departments/rooms... Treatment information data is easily extracted, helping Hospital leaders have a basis for analysis, evaluation, and research on solutions to shorten time, improve treatment quality, and at the same time build a hospital development strategy suitable for each stage.

Promoting the effectiveness of the "Smart Hospital" model

With the goal of improving the quality of comprehensive medical examination and treatment, moving towards building a modern - smart - professional hospital, striving to become the final traditional medicine general hospital in the North Central region,Doctor CK II Ho Van Thang - Party Secretary, Hospital Director affirmed:The hospital has been implementing drastic solutions such as investing in infrastructure construction, focusing on improving the quality of medical examination and treatment, developing new techniques and services, upgrading IT software, and completing electronic medical records; to optimize the unit's processes, creating more convenience for patients.

In addition, the Hospital focuses on training, fostering, and improving professional quality, while tightening discipline, enhancing the responsibility of medical staff, and supporting the administrative procedure reform to be implemented effectively and smoothly. This fundamental change is not only meaningful for the management and operation of the unit to be transparent and public, but also helps people access medical services faster and more conveniently; thereby improving the quality of health care and affirming sustainable trust in the hearts of the people.