Restaurant owner shocked because early morning received dozens of calls canceling party reservations due to Covid-19

To summarize and express gratitude to employees, partners, customers, and many others.businessbooked the year-end party very early to “reserve a place”. However, the Covid-19 epidemic broke out again in Quang Ninh and Hai Duong and some cases in Hanoi, causing many businesses to panic and worry, and they proactively announced the postponement and cancellation of the year-end party.

Many units that planned to organize year-end ceremonies and parties had to cancel at the last minute. Illustrative photo

"Shocked" because customers keep canceling their reservations

Just this morning, Mr. Nhat Anh - the owner of a chain of hot pot restaurants in Bac Ninh and Nam Dinh was shocked to receive dozens of missed calls. Mr. Anh shared that this morning (January 29), when he just woke up, he received many calls from customers informing him that they had canceled their year-end party and party reservations due to concerns about the epidemic. Customers who had booked tables before Mr. Anh also had to call back to receive feedback on whether they had canceled or not because restaurant business activities have not been banned due to the epidemic.

“Some companies just booked a party last night and today they have cancelled. They apologized for the objective incident and I happily returned the deposit because no one wants this,” said Mr. Anh.

Not long after opening, the restaurant was "caught" by the Covid-19 epidemic, suffering significant damage.

Food ingredients, flowers, and decorations that Mr. Anh had ordered in advance to prepare for the year-end parties had to be canceled. “The epidemic has just calmed down a bit, my restaurant has just become crowded again after a gloomy 2020 becauseCovid-19"Now we are about to suffer significant damage," Mr. Anh said sadly.

Mr. Tien - a business owner in Hanoi said that he had just had to cancel his company's year-end party because of the return of the Covid-19 epidemic. "Everything was ready to welcome hundreds of guests including employees, partners, relatives, friends, etc. Due to the unexpected developments of the epidemic, I regret to announce the cancellation of the year-end party event to ensure the safety and health of the community," Mr. Tien expressed.

The outdoor year-end party also had to be canceled. Illustrative photo.

The outbreak of the epidemic is something no one wants. Due to the deposit in advance, businesses also suffer part of the loss along with restaurants because they also have to deposit the cost of food, drinks, services, etc. to prepare for the year-end party. “Last year, the epidemic made companies miserable, now the epidemic has broken out again, making it even more difficult for businesses. Understanding this, we also try to join hands to protect health and limit the spread of the epidemic. Canceling the year-end party is also because of that. We will also compensate workers in kind, instead of the year-end party, we will give them Tet gifts and ship them to their homes,” said Mr. Tien.

Open up new business directions

Mr. Nguyen Huy Thong - owner of a chain of restaurants in Hanoi and Bac Ninh shared: The epidemic is complicated, so his restaurants also join hands to take responsibility for the community. Restaurant business activities have not been banned due to Covid-19, his stores are still open to welcome customers and strictly implement epidemic prevention according to the instructions of the authorities, such as: sitting apart, disinfecting, sterilizing, measuring body temperature...

Mr. Thong's restaurant, which is usually bustling, became "as deserted as a temple" during the Covid-19 outbreak.

“Today (January 29), I started receiving a number of requests to cancel party orders and I was not surprised to receive this information because I had planned it in advance. Since I heard about the complicated developments of the epidemic, I have been proactive in terms of personnel and food supply for my chain of stores. I did not stockpile goods like before and have planned to distance myself and let employees take turns off during the epidemic period,” said Mr. Thong.

As a business specializing in food services, Mr. Thong has experience in epidemic control and ensuringfood safetyduring the pandemic. “The pandemic started last year, and my restaurant chain also suffered significant damage, with revenue dropping. This year, it is impossible to fully assess and predict. However, Covid-19 also created pressure for our restaurant chain to innovate its business model,” Thong confided.

Delicious "feasts" delivered to your door by restaurant.

Serving food through online ordering and home delivery is a new direction that Mr. Thong's restaurant chain is implementing, and has initially achieved success. "Our restaurant is ready to accept orders according to customers' requests and deliver parties to homes and companies to prevent the spread of disease and ensure the health and safety of customers," Mr. Thong added./.