Cua Lo aims at tourist satisfaction

(Baonghean.vn) - With the advantage of clear sea, white sand and rich seafood, to retain tourists, Cua Lo is always civilized, friendly in service attitude, clean and beautiful environment, aiming at the satisfaction of tourists.

Cua Lo Beach - an attractive destination for tourists. In 2016, Cua Lo strives to welcome and serve.

As one of the central wards of the coastal town, in 2015, the total revenue from tourism services of Nghi Thuy ward reached 6.8 billion VND, striving for the 2016 tourist season, the total revenue will reach from 7.5 - 7.8 billion VND. To achieve that goal, Thu Thuy has had many synchronous solutions towards a civilized, friendly and hospitable tourism environment.

Mr. Phung Minh Te - Vice Chairman of the Ward People's Committee said: with 1.8km of coastline managed by the ward with more than 100 restaurants along the beach, about 200 hotels and motels creating jobs for thousands of workers in the area. From the development of tourism and services, the lives of people in coastal areas are increasingly changing.

However, to develop sustainable sea tourism, in addition to investing in infrastructure and seafood potential, human factors and tourism environment play a decisive role. Therefore, every year, after the end of the tourist season, the ward organizes a conference to summarize, evaluate, draw lessons, and disseminate good practices and good behaviors in serving tourists of restaurants, hotels, etc.

Thu Thuy ward security team checks restaurants along the beach.

To prepare for the 2016 tourist season, from February 2016, the ward coordinated with the town to open 2 training courses on cultural behavior and communication with tourists for the management team, restaurant and hotel staff; for electric vehicles, coastal restaurants... In parallel with the training, the ward established security and order teams; environmental sanitation teams. Accordingly, from January to May, 5 campaigns were launched to clean the beach, in front of restaurants, motels, and hotels.

Mandatory regulations require all tourism and service businesses to clean up in front of and around restaurants, hotels, and motels every Monday and Thursday. Each day, businesses must voluntarily clean their own environment. Garbage collection time is from 8:00 p.m. to 9:00 p.m. Regularly remind restaurants and hotels that have not done a good job with the environment or have an uncivilized and impolite attitude towards tourists. Announce the ward's hotline for tourists to contact when any unexpected problems arise. Anyone who violates will be subject to administrative sanctions ranging from a warning on the ward's loudspeaker to a fine of 400,000 VND to 4 million VND depending on the severity.

Workers of Cua Lo Construction and Tourism Company clean the beach in preparation for the tourist season.

Visiting Nhat Tuan restaurant - one of the civilized restaurants in the town, Mr. Nguyen Van Nhat - the restaurant owner said: As a civilized restaurant, we always put the satisfaction of tourists first. Therefore, before each tourist season, the restaurant often contracts with final year students of Nghe An College of Tourism and Commerce because they have been thoroughly trained in tourism. To reassure tourists, all the restaurant's services are publicly listed, transparently hung right in front of the restaurant. The source of seafood is raised in the restaurant's tank, making it convenient for tourists to choose.

4-star Muong Thanh - Cua Lo Hotel urgently completes preparations to welcome the Cua Lo River Festival.

Along with the coastal restaurants, large hotels in the town are also ready to welcome tourists. Mr. Vo Minh Tuan - General Director of Muong Thanh - Song Lam Hotel said: In 2016, the hotel was recognized as a 4-star hotel.

To maintain its "brand", Muong Thanh - Song Lam always takes the satisfaction of tourists as the goal for the hotel's development. Compared to many other hotels in the town, Muong Thanh Song Lam serves tourists all year round, not just during the tourist season. Therefore, the hotel's facilities and human resources often ensure the requirement of "pleased guests when they arrive, satisfied guests when they leave".

On this occasion, many tourists have chosen Cua Lo as a vacation destination for the whole family.

Mr. Vo Van Tho - Head of the town's Department of Culture, Sports and Tourism said: Friendly service attitude, clean and beautiful tourism environment not only throughout the tourist season but will also be the motto in tourism development of Cua Lo coastal town. With the goal of welcoming 2,648,000 visitors, of which 1,450,000 are overnight visitors, 6,000 are international visitors; tourism service revenue reaches 2,712 billion VND. In the 2016 tourist season, Cua Lo will organize many cultural - sports - entertainment activities such as Cua Lo Sea Singing Art Program and fireworks display; Vietnam - Korea Cultural and Culinary Festival; Song Ngu Love Song Program; Organizing Buddhist festivals; Vi and Giam folk song club activities; Miss Beach City Contest 2016... For the first time, the Street Music Festival will last for 1 week with many attractive contents, promising to bring tourists colorful spiritual dishes when coming to the beach city./.

Thanh Thuy - Thu Huong