Measuring people's satisfaction index with administrative services
(Baonghean.vn) - Implementing the measurement of people's satisfaction to overcome existing problems to improve the quality of administrative procedure settlement, serving people better and better - that is the direction of Permanent Deputy Prime Minister Truong Hoa Binh, Head of the Government's Steering Committee for Administrative Reform at the online conference to evaluate the measurement and determination of people's and organizations' satisfaction index with the service of state administrative agencies.
As of December 2016, 4 ministries, branches and 32 localities have proactively deployed and announced the results of measuring and determining the satisfaction index of people and organizations with the services of state administrative agencies.
 |
| Scene at Nghe An bridge. Photo: Thanh Le. |
The results of the satisfaction index on administrative services for surveyed services in the past period ranged from 74.4% to 87.2%.
On March 14, under the chairmanship of comrade Truong Hoa Binh - Politburo member - Permanent Deputy Prime Minister - Head of the Government's Steering Committee for Administrative Reform; The Central Committee of the Vietnam Fatherland Front, the Ministry of Home Affairs and the Vietnam Veterans Association held an online conference to assess the measurement and determination of the satisfaction index of people and organizations with the services of state administrative agencies. Attending were comrade Nguyen Thien Nhan - Politburo member - Chairman of the Central Committee of the Vietnam Fatherland Front. At Nghe An bridge, comrade Le Xuan Dai - Member of the Provincial Party Standing Committee, Permanent Vice Chairman of the Provincial People's Committee chaired. |
At the conference, delegates discussed, analyzed and clarified the achievements, shortcomings, limitations and difficulties of ministries, branches and localities in implementation, and proposed recommendations and solutions to implement measurement and determine a unified, effective and efficient satisfaction index in the coming time.
Concluding the conference, Permanent Deputy Prime Minister Truong Hoa Binh emphasized that the index measuring people's and organizations' satisfaction with state administrative agencies in 2015 initially reflected the reality and quality of handling administrative procedures by state administrative agencies.
The Deputy Prime Minister suggested that in the coming time, the Ministry of Home Affairs should closely coordinate with the Vietnam Fatherland Front Committee and the Vietnam Veterans Association to continue developing a program to determine the satisfaction index of people and organizations with the services of state administrative agencies in the 2016-2020 period.
 |
| People transact at the one-stop shop in Quang Trung ward (Vinh city). Photo: Thanh Le. |
Periodically measure the satisfaction of people and organizations with the services of national-scale administrative agencies, as well as promote the role of political and social organizations in monitoring and social criticism of organizations, improve the objectivity of sociological survey results, thereby helping State administrative agencies identify appropriate and objective solutions to overcome weaknesses, improve the quality of administrative procedure settlement, and serve people better and better./.
| 6 administrative procedures were selected to measure the satisfaction of people and organizations: Issuance of ID cards; Certificate of land use rights; Housing construction permits; Marriage registration and authentication. These are procedures closely related to the lives of people and organizations that are of interest to society. |
Thanh Le
