Nghe An mountainous district applies social networks in operation and management

View of Anh Son town. Photo courtesy

Multiple interactive groups

To operate and manage the work of departments and offices under the District People's Committee and agencies and units, one of the solutions used by the Chairman of the People's Committee of Anh Son district is to establish interactive groups on the Zalo application. From the Zalo application, the Chairman of the District People's Committee established many interactive groups such as: the group of the Chairman of the District People's Committee with members of the Standing Committee of the District Party Committee; the Chairman of the District People's Committee with the population, the Chairman of the District People's Committee with a number of specialized departments and with leaders of communes, towns, professional departments, etc.

Currently, the internal Zalo system is always operated synchronously to all civil servants in the People's Committee of Anh Son district. Accordingly, the district leaders require all cadres and employees in the district People's Committee to use Zalo. This is considered an internal management information channel with the function of notifying cadres, civil servants, and public employees when there are incoming documents, documents awaiting approval, and meeting schedules.

Anh Son district established interactive groups on Zalo to operate and manage work. Photo: Thanh Le

Before meetings and conferences, the Chairman of the District People's Committee requested the leaders of specialized departments to exchange and discuss related to the fields of the departments and branches in charge. In addition, through the Zalo application, communes and towns regularly report the local activities to the head of the District People's Committee as well as promptly ask for instructions and handling plans when incidents arise at the grassroots level.

“The Department of Internal Affairs is involved in many contents and tasks, especially in the management of staff and civil servants. Therefore, the Chairman of the District People's Committee established an interactive group with the department to directly direct and manage when necessary. I find Zalo to be a useful tool to effectively lead and direct the work of the department. At the same time, through direct exchanges on Zalo, it helps to limit meetings, sending official dispatches, invitations, and reduce the printing of documents" - Head of the Department of Internal Affairs of Anh Son District, Pham Dinh Duc said.

Zalo is a useful tool to effectively lead and direct the work of the department, helping to limit meetings...".

Head of the Department of Internal Affairs of Anh Son district, Pham Dinh Duc

Checking administrative discipline in Anh Son. Photo: Thanh Le

Quick information

Chairman of the People's Committee of Anh Son District, Nguyen Huu Sang, affirmed: The purpose of using Zalo application of the district is to share information and provide information to cadres and civil servants faster and more conveniently. In addition, the Chairman of the People's Committee of the district also wishes to listen to and receive information, feedback, recommendations, and questions from cadres, civil servants, departments and offices for timely handling.

Zalo is a free application for users on smartphones and computers, with diverse features, rich information sources, many users, and high security.

With just a smartphone using 3G/4G network, at a meeting, although the leader is not present in person, he can grasp the situation, the atmosphere of the meeting, and the opinions at the meeting. On that basis, the leader of the District People's Committee grasps the situation and directs the handling of some recommendations directly at the meeting.

Chairman of Anh Son District People's Committee Nguyen Huu Sang (second from right) talks with officials and people of Cao Son commune. Photo: Thanh Le

“The application of social networks, specifically Zalo, in directing and implementing professional tasks requires cadres and civil servants to know how to apply information technology, helping them grasp information quickly and scientifically, creating dynamism and creativity in managing and handling work. Moreover, this creates transparency, solidarity, connecting people at all times (during and outside of office hours), everywhere (including when attending meetings, not present at the agency headquarters), promptly, quickly, reducing meetings, saving time for everyone while still bringing high efficiency” - Chairman of Anh Son District People's Committee Nguyen Huu Sang assessed.

In order for the application of Zalo to truly contribute to promoting administrative reform, the leaders of Anh Son district thoroughly instructed cadres, civil servants and public employees to focus on handling administrative procedures and interacting with people.

“The Zalo social network has a large number of users, is easy to use, and is free, so the district wants to take advantage of this channel to interact with the people. Of course, it is only used to provide common professional information, not sensitive content or information that needs to be kept confidential...”

Chairman of Anh Son District People's Committee Nguyen Huu Sang

District and commune officials of Tao Son commune (Anh Son) inspect the orange growing model on hilly land. Photo: Thanh Le

In the coming time, Anh Son district will use Zalo application in direct communication between the government and the people in posting new information on legal policies, administrative regulations, new policies of the Party and State for people to update promptly. At the same time, it will answer people's questions.

At the same time, to continue having a channel to interact with the people, the district People's Committee is continuing to direct the district's specialized departments to deploy additional Fanpage pages on the social network Facebook to share information and receive feedback from the people, the head of the Anh Son district government added.