Selecting competent staff to serve the one-stop-shop activities in Nghe An

(Baonghean.vn) - That is the assessment of comrade Le Xuan Dai - Member of the Provincial Party Standing Committee - Permanent Vice Chairman of the Provincial People's Committee at the working session with departments and branches to listen and give opinions on the results of the implementation of the Project to improve the quality of implementing the one-stop shop and inter-connected one-stop shop mechanisms in the province.

Transaction on granting Land Use Right Certificate at one-stop department in Vinh City. Photo: Document.

After 2 years of implementing the project, up to now, 462/480 communes have implemented the one-stop mechanism, reaching a rate of 96.25%. Regarding the modern inter-connected one-stop model at the district level, 13 units have been deployed. 7 departments and branches have been approved to modernize the one-stop department in the period 2014 - 2015.

Comrade Le Xuan Dai - Permanent Vice Chairman of the Provincial People's Committee assessed:The implementation of the one-stop shop and inter-connected one-stop shop mechanism in the province has not met the requirements. It is necessary to continue to improve the efficiency of the one-stop shop and inter-connected one-stop shop models.

Through implementation, it has been shown that the results of processing records at the one-stop department have had many positive changes. In 2014, the results of processing records on time at the provincial level reached 99.76%, and at the district level was 99.37%; in 2015, the provincial level was 99.98% and at the district level was 99.40%.

The operating mechanism and operating regulations are highly appreciated for their order, procedures as well as shortening processing time compared to relevant legal regulations, meeting current administrative reform requirements.

Comrade Dau Van Thanh - Director of the Department of Home Affairs reported on the project implementation results.

Comrade Pham Van Vinh - Deputy Director of the Department of Planning and Investment: Need to strengthen sCoordination in implementing the one-stop mechanism in some areas is not tight, so efficiency is not high.

However, there are still some shortcomings, that is, the one-stop mechanism in some departments and localities is still formal. The coordination in implementing the one-stop mechanism in some fields is not tight, so the efficiency is not high. There is still a situation of receiving documents in one place and getting results in many places, causing arbitrariness and violating regulations.

Colonel Le Khac Thuyet - Deputy Director of the Provincial Police Department commented: Strengthening the connection between departments and branches in implementing administrative reform.

After listening to the opinions of the departments, comrade Le Xuan Dai - Standing Vice Chairman of the Provincial People's Committee concluded: The implementation of the one-stop shop and one-stop shop mechanism in the province has not met the requirements; The reporting department needs to update the data to reflect the true status of the one-stop shop and one-stop shop model. Moving forward, it is necessary to build a modern one-stop shop and one-stop shop model, aiming to reduce inconvenience for people and businesses.

We must consider people and businesses as the objects of service; reducing unofficial costs is the only way to improve the PCI (provincial competitiveness index) and PAPI (people satisfaction index) - PAR-INDEX (administrative reform index).

The provincial working delegation inspected the disclosure of documents and administrative procedures at one-stop shops in localities.

To effectively carry out administrative reform and implement the one-stop shop and inter-connected one-stop shop mechanisms, it requires the determination of the leaders; selecting one-stop shop staff with professional expertise; paying attention to professional training for one-stop shop staff; promoting the application of information technology in management and administration; creating synchronization and unity in the application of information technology with connections between departments and branches.

Thanh Le