Banks must warn customers about card crime tricks

According to Circular No. 44, effective from February 18, the State Bank requires banks and payment service providers to provide information and coordinate with police agencies, State Bank branches in the area where ATMs are deployed and installed, and related organizations to ensure the ATM system operates safely and smoothly.

Prevent crimes related to ATM operations, investigate and handle when detecting high-tech crimes, theft, robbery, and ATM vandalism.

Banks must also regularly update and notify ATM theft methods and instruct customers on safe transactions at ATMs, such as posting ATM locations, on ATM screens, or in other forms.

The State Bank requires banks to increase warnings about card crime tricks so that users know how to avoid them.

To ensure the ATM system operates smoothly, banks need to arrange staff on duty to promptly detect and fix ATM outages. In case the ATM is out of service for more than 24 hours, the payment service provider must report according to regulations and widely notify customers...

Recently, the State Bank also required banks providing internet banking services (electronic banking) to ensure the confidentiality of customer information and the system must ensure readiness to provide services continuously.

In addition, banks must assess the risk level of each customer group, transaction type, and transaction limit to provide appropriate authentication measures for customers to choose from.

Banks must periodically check and evaluate the security and safety of the system every year. They must regularly identify risks, dangers and causes of risks in order to have measures to prevent, control and handle them.

Regarding technical infrastructure equipment, the State Bank stipulates that banks must purchase from places with clear copyrights, origins, and sources. For equipment that is nearing the end of its life cycle and is not supported by the manufacturer, banks must have a plan to replace and upgrade to ensure that the latest software can be installed.

For customers, the State Bank stipulates that internet banking application software must have a feature that requires customers to change their secret code the first time, and lock the account in case of entering the wrong password more than the specified number of times. After that, only when the customer requests and the bank can authenticate, will the account be unlocked...