Nghe An promotes the effectiveness of 'One-stop shop'

(Baonghean) - The Provincial Investment Promotion and Support Center is responsible for connecting with relevant departments, branches and localities to advise the Provincial People's Committee on organizing and implementing investment promotion and attraction activities and supporting investors throughout the operation process. The Center also has a "One-stop shop" to receive and process documents for investors.

Actively advise and support businesses

With the aim of providing the best and fastest service in handling administrative procedures for investors, the Provincial Investment Promotion and Support Center has recently coordinated with the Provincial People's Committee Office, the Southeast Economic Zone Management Board, the Department of Planning and Investment... to work with investors to speed up the progress of project works in the area.

Therefore, in addition to receiving, working, and taking investors to survey locations, the center also promotes investment connections with domestic partners and those from Japan, Korea, Thailand, Poland, etc. At the same time, the center also performs the function of consulting for businesses in the process of exploring investment opportunities in the province.

Businesses come to transact at the one-stop-shop. Photo: Chau Lan

Mr. Nguyen Tai Thu - in charge of supporting investors at the One-Stop-Shop (MCLT) said: "Investment consulting is a completely new field. When customers come to submit their application, we will review, advise on items, and edit the application for investors on the spot completely free of charge under the direction of the Center's leaders. Investors can also call or email the Center to ask about policies, investment policies, procedures... and receive timely answers."

In the past 2 months, the center's one-stop department has completed investment consulting activities under the direction of the Provincial People's Committee and direct support proposals from investors, including the following projects: Hung Tien Import-Export Company Limited, Trung Do Industrial Cooperative, Wonkem Company Limited, Nghe An Minerals Joint Stock Company, Minh Anh Garment Joint Stock Company, Dung Hong Company. Some projects were transferred by the Provincial People's Committee to the Center, MCLT Department, but the investors have not yet completed the documents such as: Viet Czech Construction and Trading Investment Company investing in a waste treatment plant in Ngoc Son commune, Quynh Luu district; Dat Xanh Mien Trung Joint Stock Company investing in 2 real estate projects in Cua Lo town have been guided by the center.

The Center also provides legal support consultancy through guidance on preparing documents at the One-Stop-Shop with 32 documents. In addition, it also reports on the progress, difficulties and solutions of 26 key projects to the Provincial People's Committee. Currently, the Center continues to monitor the progress of investment projects, update the situation, coordinate with investors to remove difficulties to speed up projects...

Promoting administrative reform in investment work

The one-stop-shop department of the provincial Investment Promotion and Support Center has done a good job of receiving and transferring documents to relevant departments and branches for processing in accordance with current regulations. As of August 14, 2017, 213 documents have been received, processed and returned in 11 fields at the one-stop-shop department.

Mr. Nguyen Van Hai - Deputy Director of the Provincial Investment Promotion and Support Center said: “The Center is currently providing consultancy and support to investors according to the assignment documents of the Provincial People's Committee and direct support proposals from investors. Through the Provincial MCLT Department, the Center has proactively supported investors to accelerate project implementation. However, many investors do not know about the Center or have not proactively proposed opinions, recommendations, and proposals for support... The civil servants at MCLT are currently part-time employees from departments such as: Construction, Planning and Investment, Fire Prevention and Fighting Police... However, due to being assigned too many tasks at departments and branches, they have not been able to fully concentrate on their duties at the MCLT Department”.

The operation of the MCLT Department still faces many difficulties and obstacles due to some inadequacies of Decision 06/2015/QD-UBND on the procedures for implementing investment projects, the time limit for processing dossiers and the work of archiving dossiers which are still inconsistent and inappropriate. Specifically: Decision 06/2015/QD-UBND has not clarified the processing time limit at the presiding and coordinating departments, the overall time limit for administrative procedures received at the MCLT Department, therefore, it is difficult to monitor and urge the return of results to investors. Regarding the work of returning results of dossiers, there is still overlap.

To enhance the operational efficiency of the Provincial Investment Promotion and Support Center, Mr. Le Tien Tri - Director of the Center said: "The unit is synthesizing opinions from departments and branches to advise the Provincial People's Committee to issue a Coordination Regulation between the Investment Promotion and Support Center with provincial departments, branches, and People's Committees of districts, cities, and towns in Nghe An province.

The Center will proactively propose and contribute ideas to amend the limitations of Decision 06/2015 of Nghe An Provincial People's Committee based on the Investment Law 2014, Enterprise Law 2014 and take the effectiveness of supporting activities for enterprises investing in the province as a measure. It is recommended that the Provincial People's Committee direct the Departments of Planning and Investment, Natural Resources and Environment, Construction; Fire Prevention and Fighting Police to unify when receiving dossiers to collect appraisal fees for investors, avoiding the situation: "dossier submitted to the MCLT Department, fees and results received at specialized departments".

For some delayed files, the Departments are requested to handle them thoroughly and notify the MCLT Department 1 day in advance about the reason for the delay, the next processing time... so that the MCLT Department can notify and apologize to the investors. The Center will also speed up the construction of the Center's investment promotion website, which is the official information channel on the investment sector of Nghe An province for domestic and foreign investors.

Pearl