Nghe An organizes the 2023 receptionist competition

Attending the opening ceremony were leaders of the Department of Tourism, the Provincial Emulation and Reward Committee, the Provincial Labor Federation, the Provincial Civil Servants' Union, the Provincial Tourism Association and 22 finalists of the contest.

Delegates and contestants attending the opening ceremony of the contest. Photo: Cong Kien

Speaking at the opening ceremony of the contest, Ms. Nguyen Thi Thanh An - Deputy Director of the Department of Tourism stated: In 2022, Nghe An tourism had a strong recovery. Continuing that recovery momentum, in the first quarter of 2023, with the joint efforts, close coordination, and active participation of all levels, sectors, localities and tourism businesses in the province, the DtravelNghe An continues to have many improvements.

These successes have been greatly contributed by the receptionists at tourist accommodation establishments. The reception department is the first place where customers come into contact, check-in and when they leave. Therefore, the reception is also considered the face of the hotel, creating the first and last impressions on visitors. The more professional the receptionist is, the more points they “score” in the hearts of customers.

Comrade Nguyen Thi Thanh An - Deputy Director of the Department of Tourism delivered the opening speech of the contest. Photo: Cong Kien

As of March 31, 2023, the province has more than 2,000 receptionists working in 902 tourist accommodation establishments; there are more than 500 students studying at the Faculty of Tourism - Hospitality at tourism training establishments in the province. Currently, the reception team is working at the following establishments:accommodationin the area is still lacking in quantity and limited in quality.

The contest is organized to create opportunities for exchange and sharing of experiences, encourage receptionists in hotels to increase their learning, improve their professionalism, and create opportunities for students of tourism training schools to study and approach the receptionist profession.hotel.

The organizers presented souvenir flags to contestants. Photo: Cong Kien

At the same time, the contest contributes to building the image of a professional, friendly, and hospitable reception team, thereby honoring the hotel reception profession and honoring receptionists with good expertise and professionalism.

Participating in the contest, contestants went through 2 rounds (including the receptionist costume performance and situational response).

Candidates perform the Presentation round. Photo: Cong Kien

The contest takes place over one day and the awards are expected to be presented this evening.

The Organizing Committee plans to award 2 First prizes, 4 Second prizes and 6 Third prizes to outstanding contestants./.