Network operators allow subscribers to send portrait photos online

From April 24, subscribers who do not update personal information, including portrait photos, will be locked one way, according to Decree 49 issued by the Government.mid-2017

Talk toVnExpress, representViettel- the network operator with the largest market share - said that subscribers have four ways to update information. One is to go to the transaction point, two is to go to the mobile booths organized by Viettel; three is to use the My Viettel application and finally update at home. However, the fourth method only applies toelderly customers, poor health, difficulty moving. This group of customers can call the hotline to request network staff to support updating information at home.

For large corporate customers with many subscribers, Viettel also sends people to their locations. This network operator said it is contacting businesses to create conditions for employees to access standardized subscriber information right at their workplace.

In the information just released, Viettel also clearly instructed that subscribers need to update both sides of the ID card or citizen identification card. Cases where one side of the photo is missing will be rejected by the system.

"The subscriber's portrait photo must be clear, frontal, not tilted, must have the correct personal signature, and must avoid updating irrelevant information and images," said a network representative.

Meanwhile,VinaPhonealso said it will increase service hours at transaction points nationwide to 9:00 p.m., and open an additional branch 3 of the hotline 18001091 to answer questions and guide customers in updating subscriber information.VinaPhone representative also emphasized that adding more information according to Government regulations is to protect customers' subscriber rights in some cases.

Besides,Vinaphone customers can also take portrait photos, ID cards and other information and send them toe-mailor via the My VinaPhone mobile app.

Similarly, the customers ofMobiFoneYou can also go to the carrier's official store or telecommunications service points authorized by this unit (about 14,500 points) to update information.

In addition to this method, subscribers of the network can also access the MobiFone website to declare. Like Viettel, MobiFone also supports updating information at home for elderly customers, the disabled... if requested.

A source said that on April 10, network operators will meet with the Ministry of Information and Communications to report on the contents and progress of implementing Decree 49.According to network operators, the number of subscribers is so large that the progress depends on customer consensus because not everyone cooperates.

"After this meeting, if we have difficulty updating information due to the deadline, we will propose to postpone it for a few more days," said a representative of a network operator.

In response to concerns that personal information (including portrait photos) could be exploited when provided to network operators, representatives of telecommunications companies affirmed that this situation would not happen.

"Customer photos and personal information are stored on MobiFone's centralized database and are only used for managing subscriber information in accordance with the law. MobiFone ensures the confidentiality of customer information in accordance with the Telecommunications Law and current regulations," the network representative emphasized.

Meanwhile, Viettel leaders also said that ensuring the safety and confidentiality of subscriber information is the responsibility of the enterprise, as stipulated in the Law on Network Information Security and in Decree No. 174/2013 of the Government. Therefore, the network operator is always aware of this responsibility and implements measures to ensure it in the operating regulations and subscriber information management process.