Which countries are successful in developing digital government?

Copenhagen (Denmark) tops the list of global cities that have successfully implemented digital transformation. Photo: Smartcitiesworld

In Asia, some countries such as South Korea and Singapore are also quite successful. Registering a new business online can be completed in 15 minutes. The time for customs clearance is the shortest in the region. The Singapore government is considered transparent, with one of the lowest corruption rates in the world.

What is the biggest challenge in developing digital government?

Digital government deals with paperless documents, faceless meetings, contactless administrative procedures and cashless payments. This is the change.

For each agency and organization, change can only start from the leader. The biggest challenge for state agencies is the awareness and real involvement of the leader, whether they dare to do it or not.

For every citizen, change requires a change in skills and habits. The biggest challenge for society right now is people's digital skills, followed by habits and culture of living in a digital environment.

For every business, change requires the implementation of digital technology solutions, some of which are completely new and unprecedented. The biggest challenge for businesses is the legal environment for implementation.

What are the risks involved in developing digital government?

For the nation as a whole, the biggest risk is the loss of national digital sovereignty. As governments move more of their activities digitally, cybersecurity becomes a matter of survival. For individuals, the biggest risk is the loss of personal data and privacy.

Who does digital government serve?

In the past, normally, the main goal of e-government development was to better serve people, businesses and society.

In the coming period, the digital government also aims to equip new working tools so that officials, civil servants, and public employees can best perform their tasks, such as virtual assistants or working and collaboration platforms in the digital environment.