Diversify 'channels' to receive and resolve voters' suggestions and feedback

Expanding the reception "channel"

With responsibility and concern, after more than 1 year of operation of the new term, the People's Council of Nghe An province has expanded and diversified the "channels" to receive the thoughts, aspirations and reflections of voters and people. In addition to receiving through thevoter contact conferenceof the delegates, through the online telephone line at the session, the Provincial People's Council also receives opinions sent via the Electronic Information Page of Nghe An Provincial People's Delegation; via email; via petitions and reflections sent to the Office of the National Assembly Delegation and the Provincial People's Council or directly to the People's Council delegates through activities of meeting, exchanging, listening to the thoughts and aspirations of voters and people; through activities of participating in citizen reception sessions at the constituencies of the Provincial People's Council delegates; via Zalo, Facebook...

Comrade Nguyen Nhu Khoi - Member of the Provincial Party Executive Committee, Vice Chairman of the Provincial People's Council discussed with voters regarding their recommendations, reflections and proposals. Photo: Mai Hoa

Comrade Nguyen Nhu Khoi - Member of the Provincial Party Committee, Vice Chairman of the Provincial People's Council emphasized: Receiving, processing, monitoring and urging the settlement of petitions, reflections and recommendations from voters and people is one of the important tasks of the People's Council and People's Council delegates at all levels. Expanding and diversifying channels for receiving feedback helps the Provincial People's Council receive more information, more promptly, fully and multi-dimensionally from life, rather than being limited and only waiting for the voter contact period. If only receiving through voter contact conferences, there is a reality that in some places, this conference, the main component is representative voters, so many people's thoughts and aspirations do not reach the levels and the reflection of recommendations at voter contact forums has not fully received the thoughts and reflections.

Along with expanding the channel for receiving feedback, the Standing Committee of the Provincial People's Council also requires that the resolution and response to voters' feedback from the competent authorities must be more frequent and timely. The resolution results are sent directly to the correct address of the petitioner, reflector, and proposer; overcoming the situation of responding through the local government but not reaching the voters, leading to the same problem, the same voter meeting at any level, meeting any responsible official, also reflecting and making recommendations.

Scene of the conference to exchange experiences to improve the quality of thematic sessions organized by the Standing Committee of the Provincial People's Council.

To create this movement, in the past time, after receiving the opinions and recommendations, the Standing Committee of the Provincial People's Council has sent documents to the competent authorities for resolution and attached a specific deadline. For example, resolving and responding to the recommendations of voters and people via the online telephone line at the session with a deadline of 1 month. On that basis, the Standing Committee of the Provincial People's Council assigned the Petition - Information Department, the Office of the National Assembly Delegation and the Provincial People's Council to directly monitor and urge the resolution of the competent authorities; review and report monthly to the Standing Committee of the Provincial People's Council to continue to direct, demonstrate the spirit of "pursuing" to the end and create "weight" for all levels and sectors to resolve more thoroughly.

Increase the "weight" of the solution

If the settlement of voters' and people's petitions and feedbacks is only stopped at urging, the legality and "weight" of the role of the Provincial People's Council is not high, and it is even easy to be just a place to "transfer" voters' opinions to competent agencies for settlement. Therefore, based on the report on the results of settling voters' opinions and petitions before, during and after each session from the Provincial People's Committee, the Standing Committee and the Provincial People's Council committees conduct an examination; any petitions that are not resolved specifically, do not provide solutions, roadmaps, or time for settlement are requested by the Standing Committee of the Provincial People's Council to be further resolved through a resolution on the results of settling voters' petitions by the Provincial People's Council, as a legal basis for implementation at all levels and sectors.

Comrade Nguyen Nam Dinh - Member of the Provincial Party Standing Committee, Permanent Vice Chairman of the Provincial People's Council learns about agricultural development investment policies in Thanh Chuong district. Photo: Mai Hoa

In addition to the resolution, the opinions, recommendations and reflections of voters and people that are universal in many localities or cause public outrage are selected by the Standing Committee of the Provincial People's Council to be included in the Standing Committee's explanation program or the supervision and survey of the Provincial People's Council, the Provincial People's Council committees and questions at the session. Such as explaining the work of granting certificates of land use rights, house ownership rights and assets attached to land; the work of managing and using public assets after merging administrative boundaries and public service units in the province. Organizing supervision of suspended projects, projects behind schedule, and improper land use; training and development of human resources in the province; supporting the application and transfer of scientific and technological advances to promote socio-economic development in ethnic minority and mountainous areas...

This approach has increased the responsibility of "following up" on issues and contents that voters and people are concerned about, avoiding forgetting or "beating the drum and abandoning the stick" from the Provincial People's Council and increasing the "weight" and responsibility of participating in the resolution under the authority of the People's Committees at all levels.

Comrade Nguyen Nam Dinh - Member of the Provincial Party Standing Committee, Permanent Vice Chairman of the Provincial People's Council

The movement of the Provincial People's Council has spread to the District People's Council with many solutions to improve the quality of handling voters' recommendations and reflections. For example, at the Thanh Chuong District People's Council, voters' recommendations were reflected through many sessions but were not completely resolved, so the Standing Committee of the District People's Council included them in the explanation program to analyze and clarify the causes, especially the responsibilities and solutions to resolve them.

The Provincial People's Council's monitoring delegation directly surveyed a number of slow-progressing projects in Cua Lo town. Photo: Mai Hoa

For example, in the explanation session in May 2022, the Standing Committee of Thanh Chuong District People's Council organized an explanation session on resolving voters' petitions on handling oversized and overloaded vehicles; on the slow repair of degraded power grid infrastructure; on resolving support and compensation for the area where the Town People's Committee built roads on rice fields divided according to Decree 64 of some households in Dong Van commune... Some voters' petitions that have been prolonged related to the issuance of land use right certificates or contents that are prone to violations such as encroachment on public land were included in the supervision content by Thanh Chuong District People's Council. After the supervision, if there are still unresolved and unresolved issues, the Standing Committee of the District People's Council will continue to organize an explanation session to ensure higher efficiency in resolving issues pursued by the District People's Council.

For the People's Council of Hoang Mai town, after each meeting with voters, the Standing Committee of the People's Council of the town "sits together" to consider urgent recommendations or recommendations related to the immediate interests of the people, conducting direct monitoring delegations composed of the Standing Committee of the People's Council, leaders of the People's Committee and departments, branches, specialized agencies at the town level, and elected representatives of the People's Council of the town in the area where the recommendations and feedbacks arise, and local authorities. Based on the monitoring results, the Standing Committee of the People's Council of the town issues a notice of conclusion assigning responsibilities to each organization, individual and a specific time for resolution, or works with the leaders of the People's Committee of the town and specialized departments and branches to find solutions.

Thanks to the decisions of the National Assembly and the Provincial People's Council, many projects have opened the door to socio-economic development. In the photo: Opening a road across the western region of Nghe An.

Initial innovations in the processreceive and resolve voters' suggestions and feedbackThe People's Council is contributing to strengthening the trust and confidence of voters and people in elected bodies at all levels and helping People's Councils at all levels better fulfill their role of representing the legitimate rights and interests of the people.