Nghe An Electricity strives to serve people and businesses better

On the afternoon of January 19, Nghe An Power Company held a conference to summarize production and business activities in 2020 and deploy tasks and plans for 2021. Attending the conference was Mr. Vu Anh Phuong - Deputy General Director of Northern Power Company.

On the side of Nghe An province, there were comrades of the Provincial Party Executive Committee: Le Ngoc Hoa - Vice Chairman of the Provincial People's Committee; Phan Thi Hoan - Secretary of the Provincial Business Bloc Party Committee; representatives of departments, branches and sectors. Photo: Thanh Le

Complete production and business targets

In 2020,Nghe An Electricity Companyhas implemented many innovative action programs, applying information technology in business and customer service. Thereby, customer service has many positive changes, electricity access index and electricity supply reliability index have been significantly improved.

Specifically, commercial electricity reached over 3,765 million KWh/plan 3,790 million KWh, equal to 99.3%; Total company loss decreased by 0.27% compared to the same period in 2019. By the end of 2020, Nghe An Electricity Company was managing 1,013,142 customers, of which 897,249 were household customers (accounting for 88.6%).

Vice Chairman of the Provincial People's Committee Le Ngoc Hoa spoke at the conference. Photo: Thanh Le

Implementing the direction of the Government and the People's Committee of Nghe An province, Nghe An Electricity Company has promptly implemented cashless electricity payment. Up to now, the whole company has had 186,689 customers using this service.

To integrate with the development trend of the 4.0 technology era, Nghe An Electricity Company has applied many softwares to business operations, increasingly improving the quality of customer service.

Director of Nghe An Electricity Company Bang Hong Hien speaks at the conference. Photo: Thanh Le

In 2020, Nghe An Electricity Company achieved 13/14 customer service quality targets, 1 target was not achieved, which was restoring power supply after an incident. The reason was due to the complicated developments of natural disasters.

Implementing the direction of the Ministry of Industry and Trade, Nghe An Electricity supports reducing electricity prices and electricity bills for electricity customers affected by the Covid-19 epidemic with an amount of 249 billion VND.

Nghe An Power Company has always paid attention to customer appreciation activities and implemented them effectively. In 2020 alone, the Company implemented programs and activities with a total cost of 929 million VND.

In 2020, Nghe An Electricity Company also focused on investing in the construction of 53 new power grid infrastructure projects with a total investment of VND 595 billion.

Serving people and businessesbetter

Speaking at the ceremony, Vice Chairman of the Provincial People's Committee Le Ngoc Hoa acknowledged and highly appreciated the efforts of Nghe An Electricity in promoting the spirit of responsibility in serving, ensuring safety for people and businesses; contributing to improving the investment environment of Nghe An province.

Comrade Vu Anh Phuong - Deputy General Director of Northern Power Company. Awarding the Certificate of Merit from the Ministry of Industry and Trade to the collective of Nghe An Power Company. Photo: Thanh Le

Vice Chairman of the Provincial People's Committee Le Ngoc Hoa informed that Nghe An is an attractive destination for investors. In 2021, Nghe An has many opportunities.attracting investment, to anticipate large projects and potential investors. This is also a great customer source opportunity for Nghe An Electricity.

The Vice Chairman of the Provincial People's Committee expressed his hope that Nghe An Electricity would continue to promote the spirit of responsibility, solidarity, strategic orientation, breakthrough in new ways of doing things, be determined, seize opportunities to better serve customers' needs, create growth for the electricity industry and be a driving force for socio-economic development of the province.

Awarding Certificates of Merit to individuals with outstanding achievements. Photo: Thanh Le

At the same time, Nghe An Electricity needs to implement synchronous solutions to ensure safe power supply, better customer care services, quickly resolve administrative procedures for people and businesses, promote cashless electricity payment, build corporate culture, etc.

Awarding Certificates of Merit from the Northern Power Corporation to collectives and individuals. Photo: Thanh Le

Regarding the recommendations of Nghe An Electricity, the Vice Chairman of the Provincial People's Committee assigned the Department of Industry and Trade to advise on a handling plan to submit to the Provincial People's Committee leaders for direction, creating the best conditions for Nghe An Electricity to complete its tasks, facilitating the power construction process in the area.

Awarding Certificates of Merit from Nghe An Electricity Company to collectives and individuals. Photo: Thanh Le

On this occasion, the Ministry of Industry and Trade awarded Certificates of Merit to the collective of Nghe An Electricity Company and 3 individuals of the unit for their outstanding achievements in the process of supplying electricity to rural and mountainous areas in the period 2016-2020; the Northern Power Corporation and Nghe An Electricity Company awarded certificates of merit to collectives and individuals who excellently completed their tasks in 2020.

Expected production and business targets of Nghe An Electricity Company in 2021

Commercial electricity: 4,180.79 million kWh, an increase of over 11% compared to 2020

Average electricity price: 1,815 VND/kWh, an increase of 50.58 VND/kWh compared to 2020

Reduced company-wide power loss by 7.37%

Customer service strives to achieve and exceed the plan assigned by the Corporation.

Revenue reached 6,900 billion VND.