Instructions for reissuing health insurance cards due to damage or loss on the National Public Service Portal

People only need a computer or smartphone with internet connection to be able to reissue health insurance cards due to damage or loss without having to leave home. The Vietnam Social Security electronic information portal would like to guide readers to register an account and carry out the procedure to reissue health insurance cards due to damage or loss on the National Public Service Portal:

Step 1:Register an account on the National Public Service Portal

After accessing https://dichvucong.gov.vn, if you already have an account, select “Login”; if you do not have an account, select “Register”.

In the registration section, select the registration method as “Citizen”, then select the Social Security Logo to register an account using information managed by Vietnam Social Security.

Step 2:Carry out procedures for reissuing health insurance cards due to damage or loss

After completing the registration, you log in to your account by entering your ID card/CCCD, password and verification code:

After clicking "Login", the system will send an OTP code to the phone number you registered for authentication. Enter the OTP code to complete the login to the system.

After logging in, click on the "Online public services" button, select "Reissue health insurance card due to damage or loss".

Next, select the “Submit Online” button:

After selecting “Submit online”, the screen will switch to the Social Insurance Industry's online public service portal: (https://dichvucong.baohiemxahoi.gov.vn/) as shown below:

In the address section for receiving documents, you can choose to receive them at the "Document receiving and result returning department" or receive them "via postal service".

Finally, enter the verification code and select “Confirm”. The social insurance agency’s multimedia system will send a confirmation message and an appointment date to return the results to your phone.

In addition to the public service of reissuing health insurance cards due to damage or loss, Vietnam Social Security is coordinating with the Government Office to continue to deploy the connection of other public services of the industry to the National Public Service Portal to facilitate people and businesses when participating in and enjoying social insurance, health insurance, and unemployment insurance regimes and policies.

By using an account on the National Public Service Portal, in addition to public services of the Social Insurance sector, people and businesses can perform many other public services such as: Paying taxes, paying electricity bills, registering for promotions, paying fines for violating the Traffic Law...