How can businesses protect consumer rights?
(Baonghean.vn) - How can businesses be more proactive in ensuring consumer rights? That was the issue raised at the conference jointly organized by the Competition Management Department of the Ministry of Industry and Trade and the People's Committee of Nghe An province. The focus was on "Businesses for consumers".
 |
| Overview of the conference to propagate and disseminate laws on consumer rights protection in Vinh City. Photo by Nguyen Son |
On the afternoon of March 23, in Vinh City, the Competition Management Department of the Ministry of Industry and Trade coordinated with the People's Committee of Nghe An Province to organize a Conference on propaganda and dissemination of laws on consumer rights protection. Attending the conference were comrade Le Xuan Dai - Member of the Provincial Party Committee, Permanent Vice Chairman of the Provincial People's Committee. Attending the conference were leaders of the Department of Industry and Trade, representatives of the People's Committee, Fatherland Front Committee of districts, towns and Vinh City. |
The Law on Consumer Protection has been in effect for more than 5 years, but how can we protect consumers when their rights are affected or threatened?
This is an issue that many times even consumers are not interested in, while some businesses, organizations, and individuals produce, trade, and distribute goods for profit, sometimes deceiving consumers.
 |
| Mr. Phan The Thang - Department of Management next to the Ministry of Industry and Trade also provides information on consumer rights protection. Photo: Nguyen Son |
At the conference, Mr. Phan The Thang - Deputy Head of the Consumer Rights Protection Department, Competition Management Department informed about some aspects that all levels and sectors need to equip consumers with. In particular, according to the Law on Consumer Rights Protection, enterprises must have the responsibility to commit to consumers when providing products and ensuring the rights of consumers when they have suggestions and complaints about the quality and effectiveness of the products.
The question is how do businesses get involved for consumers? Regarding responsibility, businesses must ensure customer care, product warranty, and receive and handle all consumer complaints. However, in reality, there are terms and conditions of businesses such as: No exchange after purchase, no responsibility for some damages... That requires all levels of industry and Consumer Protection Association to get involved to support consumers.
| |
| Market Management Team No. 9 of the Market Management Department inspected a facility in Quy Hop district that packaged MSG with signs of counterfeiting the trademark and packaging of MIWON Vietnam Co., Ltd. Documentary photo |
» Consumer rights and how to complain when there is a violation
According to the Department of Industry and Trade, it is worth noting that the general mentality of consumers is to avoid complaints, thinking that it is a waste of time and effort, so they do not reflect, complain, or sue when the purchased product has problems. At the same time, the Provincial Association for Standards and Consumer Rights Protection is not a support for consumers.
To protect consumers, in recent years, units under the Department of Industry and Trade have strengthened inspection and supervision work; in 2015 and 2016, the forces handled over 3,300 cases of intellectual property violations, commercial fraud, and food safety violations.
Speaking at the conference, Mr. Le Xuan Dai - Standing Vice Chairman of the Provincial People's Committee requested the Department of Industry and Trade and relevant agencies to take more drastic measures to protect consumer rights. In addition to propaganda work and raising consumer awareness, agencies at all levels need to coordinate with businesses to ensure the best interests of consumers. Businesses also need to realize that consumers are the key to their survival and development, thereby taking more practical actions.
 |
| Comrade Le Xuan Dai - Member of the Provincial Party Committee, Permanent Vice Chairman of the Provincial People's Committee spoke at the conference. Photo: Nguyen Son |
At the conference, many businesses in Nghe An also gave feedback on consumer rights protection, focusing on resolving commitments during production and consumption and taking action when consumers have complaints.
Business responsibilities in warranty: - Provide warranty receipt - Exchange or refund if the product cannot be repaired within the warranty period - Exchange new goods after 3 warranty periods - Provide temporary goods for consumers during warranty period - Responsible for warranty even when authorizing a third party Responsibility of enterprises recalling defective goods: -Promptly take necessary measures to stop supplying defective goods. -Public announcement of recall of defective goods - Bear the costs incurred during the recovery process. |
» Priest Nguyen Dinh Thuc incited parishioners
Nguyen Son
| RELATED NEWS |
|---|
