Focus on improving the quality of human resources for Nghe An tourism industry

Here are some opinions from people working in this field:

Mr. Nguyen Manh Cuong - Director of Department of Tourism

After the Covid-19 pandemic, the tourism industry's human resources have fluctuated a lot. By early 2022, when implementing the Prime Minister's policy of opening up and restoring tourism activities in the new normal conditions, the tourism industry of the whole province will lack about 12,000 - 15,000 workers.

That figure shows that the labor force in the tourism sector is seriously lacking, many businesses have to use untrained workers, leading to a decrease in service quality, affecting business operations.

Cua Lo Town Good Chef Competition. Photo: Cong Kien

With the role of State management of tourism, the DepartmentTourismorganized short-term training courses to help improve the quality of human resources in tourism businesses. Training courses on reception, housekeeping and communication skills for accommodation establishments and tourist areas have been opened and attracted a large number of workers to participate.

At the same time, the Department also strengthens coordination with tourism resource training schools in major provinces and cities to organize skills and professional competitions. Most recently, the competition for tour guides of tourist areas, destinations and training facilities took place in an exciting, useful and meaningful manner for the contestants and those who followed.

Mr. Nguyen Manh Cuong -Director of the Department of Tourism. Photo: Cong Kien

In addition, the Department also directed accommodation establishments to self-train, educate, and improve the expertise and professionalism of their staff. Even the tourism management staff from the province to the district and commune levels also need to improve their qualifications, expertise, and professionalism to meet the development requirements of tourism activities.

With these solutions, it is hoped that in the coming time, the quality of human resources in the tourism industry will be improved, the number of trained employees will increase, ensuring service quality.

Mr. Nguyen Van Nam - Deputy Director of the Provincial Center for Investment, Trade and Tourism Promotion

The impact and influence of the Covid-19 pandemic on tourism business activities is extremely severe. The consequences of the pandemic have not yet been fully recovered, because many tourism businesses are still seriously lacking in human resources.

Because during the pandemic, a large number of tourism workers moved to other industries and occupations and had no need to return. That forced businesses to streamline their apparatus, change their operating methods, apply digital transformation, and diversify.producttravel and target multiple segments.

Mr. Nguyen Van Nam - Deputy Director of the Provincial Center for Investment, Trade and Tourism Promotion. Photo: Cong Kien

The quality of human resources in Nghe An tourism industry is really a difficult problem, requiring the support of relevant levels. At the same time, it is necessary to strengthen training in skills and profession, promptly supplementing the workforce that has been transformed due to the Covid-19 pandemic.

Businesses also need to quickly change their management mechanisms and coordinate with tourism vocational training schools to increase enrollment to make up for current shortages.

With the role of promoting, advertising and propagating the image of Nghe An tourism, we realize that the province needs to review tourism infrastructure projects, creating many high-class tourism product segments. From there, promote the improvement of the quality of the tourism industry's labor force...

Mr. Nguyen Hong Quan - Deputy Director of Lam Giang Hotel (Vinh City)

A serious shortage of skilled human resources is a common situation for most accommodation establishments in the province at present. The same is true for our unit, after the Covid-19 epidemic, many employees have found other jobs. Moreover, as more accommodation establishments open, human resources become increasingly scarce.

In addition, the training of human resources for accommodation facilities in schools still has many shortcomings, it can be said that learning is not linked to practice, the knowledge provided is not linked to reality. After receiving and using, we have to invest funds to organize retraining by inviting lecturers from reputable training facilities to teach, train and share experiences.

Mr. Nguyen Hong Quan - Deputy Director of Lam Giang Hotel (Vinh City). Photo: Cong Kien

At the same time, actively let employees participate in professional training courses organized by the Department of Tourism to have the opportunity to improve their skills.

Through this, the new staff gradually perfected their skills according to the job requirements. During peak days, we were forced to outsource and pay by the day, which greatly affected the quality of service and business efficiency, and sometimes we could not satisfy customers.

Ms. Cao Thi Thanh - Head of Vietravel Vinh branch

Regarding human resources in the tourism industry in general, and the travel sector in Nghe An in particular, in my opinion, the quantity is still guaranteed. However, in order for tourism activities to develop well and achieve higher efficiency, businesses need high-quality human resources, deep expertise and additional foreign language training. There is no other way but to increase training.

Currently, in Nghe An, professional and vocational training courses are too few, or not mandatory to improve professional quality. The number of tourism graduates is quite large but they lack experience, not meeting the increasing demand every year.

Ms. Cao Thi Thanh - Head of Vietravel Vinh branch. Photo: Cong Kien

Because tourism is identified as a key economic sector, playing an important role in socio-economic development, the issue of improving the quality of tourism is important.human resourcesneed regular attention

Therefore, it is necessary to develop and expand vocational training and train high-quality human resources locally to meet development needs. Local tourism businesses need to join hands with state management agencies to improve professional knowledge.

Particularly for tour guides, it is necessary to organize periodic training courses to test their skills, develop criteria, bases for evaluating and classifying human resources. From there, publish the list after the exams on the official website of the Department of Tourism, creating transparency so that customers can confidently choose...