The Provincial People's Committee directs the delivery and receipt of administrative documents to serve the settlement of petitions and letters.

It clearly states: Recently, the Provincial People's Committee has issued many documents directing Directors, Heads of departments, branches and Chairmen of People's Committees of districts, towns and cities to strictly implement legal provisions in receiving citizens, handling petitions, complaints, denunciations, and participating in administrative and civil proceedings.

The provincial National Assembly delegation conducted a survey and worked with the Nghi Loc District People's Committee to grasp the situation and results of handling citizens' complaints, denunciations and petitions. Photo: Thanh Le

However, through monitoring, it is shown that there are many cases where organizations and citizens make complaints and initiate administrative lawsuits against administrative documents and administrative decisions when the statute of limitations for settlement has expired (many years if calculated from the time of issuance of the document), but the competent authority must accept and resolve them.

The reason is that organizations and citizens give the excuse that they have not received, or have just received, administrative documents and administrative decisions, while state agencies do not have documents or papers (or have them but do not fully show the information) proving the delivery and receipt of administrative documents and administrative decisions to organizations and citizens.

Yen Thanh district leaders dialogue with people. Photo: PV

To overcome the above limitations and shortcomings, based on the provisions of Clause 4, Article 14, Decree No. 30/ND-CP dated March 5, 2020 of the Government on Document Work, the Provincial People's Committee directs departments, branches, People's Committees of districts, towns and cities in the province to implement the following contents:

- Departments, branches, People's Committees of districts, towns and cities in the province, immediately after issuing administrative documents and administrative decisions directly related to the rights, interests, responsibilities and obligations of organizations and citizens, which can be complained about, denounced or sued according to the provisions of law (including: documents and decisions to resolve petitions, complaints, denunciations, land disputes and documents and decisions to resolve a specific administrative procedure, which create, change, limit or terminate the legitimate rights and interests of agencies, organizations and individuals or have content that creates obligations and affects the legitimate rights and interests of agencies, organizations and individuals), the agencies issuing the above administrative documents and decisions must organize the implementation of document and decision delivery.(original) to organizations and individuals with related rights, interests, responsibilities and obligations, and at the same time, prepare documents (papers) for delivery and receipt. In case of sending by post, it must be done by sending registered mail with a notice of delivery (documents for delivery and receipt, notice of delivery must clearly state the time of delivery and receipt, the code number of the document to be delivered and received, and the full name and signature of the deliverer; the full name and signature of the representative of the organization or individual receiving the document).

The agency issuing the document or administrative decision shall archive the original copy of the delivery and receipt documents and notices issued together with the original copy of the document or administrative decision as a basis for resolving complaints and denunciations and participating in administrative proceedings in accordance with the law.

- Departments, branches, People's Committees of districts, towns and cities direct their affiliated units, People's Committees of wards, communes and towns to carry out the delivery and receipt of documents and administrative decisions directly related to the rights, interests, responsibilities and obligations of organizations and citizens as directed by the Provincial People's Committee stated in this document.