Nghe An Social Insurance: Aiming for the satisfaction of people, organizations and businesses

For the satisfaction of people, organizations and businesses

The time for processing procedures has been shortened, the centralized electronic one-stop information system has been effectively applied, the application of information technology in professional activities has been promoted, the image of "friendly and responsible" officials has been built... are positive results in the implementation of administrative procedure reform of the Social Insurance sector of Nghe An province in recent times.

In particular, with the promotion of the use of Health Insurance Card images on the application“VssID - Digital Social Insurance”Replacing paper health insurance cards in medical examination and treatment has contributed to improving the effectiveness of administrative reform and digital transformation of the Nghe An Social Insurance sector.

Nghe An Social Insurance officers guide people to enter data at the one-stop department. Photo courtesy of Dinh Tuyen

Coming to the "One-stop" department of Nghe An Social Insurance to complete the procedure to change the place to receive pension, Mr. Dinh Ba Hong - a retired officer of Ha Huy Tap ward (Vinh city) said: "I am very satisfied with the enthusiasm and responsibility of the staff of the one-stop department, moreover, the current procedure is also very simple, it only took me less than 10 minutes to complete it".

Ms. Nguyen Thi Thu - a resident of Nghi Phu commune (Vinh city), after being reissued a health insurance card due to loss at the transaction counter of Nghe An Social Insurance at the Provincial Public Administration Service Center, excitedly said: "I did not expect the procedure to be so quick. Previously, people like me were afraid to go to administrative agencies because the procedures were quite cumbersome, now I feel very comfortable."

Present at the Provincial Public Administration Service Center, in addition to the case of Ms. Nguyen Thi Thu, there were also many people coming to do procedures related to social insurance and health insurance; the procedures were carefully guided, quick, and concise, making the process easy.reissue health insurance cardfor people to be processed immediately.

People come to do procedures at the one-stop department of Nghe An Social Insurance. Photo: Dinh Tuyen

Talking with Mr. Hoang Van Minh - Director of Nghe An Social Insurance, it is known that: With the goal of taking people's satisfaction as a measure of work efficiency, in 2022, the Provincial Social Insurance will continue to promote administrative reform, focusing on shortening the time to handle administrative procedures, promptly and fully handling social insurance, health insurance, and unemployment insurance regimes and policies for workers and people in the province.

In 2022, reviewed and shortened the processing time of 4 administrative procedures in 4 fields; Innovated the operation of the one-stop and inter-connected one-stop mechanisms; Continued to implement the operationOrganization and individual satisfaction assessment system; Information reflected from channels such as electronic kiosks, hotline numbers, etc. is used as a basis for conducting inspections, proposing handling and evaluating and classifying cadres and civil servants quarterly and annually.

At the same time, post administrative procedures on the electronic information portal of the provincial Social Insurance (nghean.baohiemxahoi.gov.vn) and at the "One-stop" department of the Social Insurance agency from the province to the district to facilitate the people and employers to learn about the social insurance, health insurance, and unemployment insurance regimes and policies.

Nghe An Social Insurance officers advise people on participating in social insurance and health insurance. Photo: Duc Anh

Seriously and effectively carry out the work of receiving and returning results of administrative procedure settlement through the Public Postal Service, through the electronic transaction system and directly at the "One-stop" department, the transaction counter of the Provincial Social Insurance at the Public Administration Service Center.

Along with administrative procedure reform, Nghe An Social Insurance has arranged its organizational structure to ensure streamlining, professionalism, modernity, and effective operation, meeting the requirements of reform and modernization of the Social Insurance sector, aiming at the satisfaction of people, organizations, and businesses.

Vietnam Social Security strives to reform administrative procedures and apply IT to improve service quality for businesses. Photo courtesy of Nghe An Newspaper

Efforts on many administrative reform solutions in 2023

With the motto of taking participants and beneficiaries of social insurance and health insurance policies as the center of service, administrative procedure reform and information technology application have always been identified by Nghe An Social Insurance as key tasks, towards a service-oriented administration. To more effectively implement administrative reform, in 2023, Nghe An Social Insurance will continue to synchronously and drastically implement solutions, specifically:

Review and evaluate the organizationhandle administrative proceduresin departments and functional offices to develop a roadmap to reduce the number of hours to handle administrative procedures compared to requirements, thoroughly overcome overdue records, create the most favorable conditions for individuals, organizations, and businesses to participate and benefit from social insurance and health insurance policies. Aiming to reduce the time to a maximum of 15 minutes/transaction by 2025.

Promote the implementation of electronic transactions, online public services, and the application of information technology in administrative procedure reform to ensure timely, complete, and proper handling of social insurance, health insurance, and unemployment insurance regimes and policies for employees and the people; at the same time, encourage new initiatives, reform models, and breakthrough solutions to improve the effectiveness of administrative reform.

Nghe An organizes the launching ceremony to respond to the Month of mobilizing the implementation of universal social insurance - Communicating and mobilizing people to participate in voluntary social insurance and family health insurance. Photo: Thanh Chung

Continue to strengthen discipline, administrative discipline, and the spirit of cooperation in performing public duties and tasks; implement solutions to improve the quality of operations of the "One-stop" department of the Provincial Social Insurance and the transaction counter of Nghe An Social Insurance at the Provincial Public Administration Service Center.

Strengthen communication work on mass media in many forms to enhance citizens' and organizations' understanding of the industry's administrative reform work.

Focus on building a plan to implement theKey tasks of digital transformation; continue to promote the application of information technology in professional activities; promptly remove difficulties and obstacles in the process of upgrading professional software, converting data, electronic transactions, operating the health insurance appraisal information system and using the application "VssID - Digital Social Insurance" to best serve the interests of units, businesses and people./.