Chairman of the Provincial People's Committee: Must do a good job of receiving people, handling complaints and denunciations

On the morning of November 12, under the chairmanship of comrade Thai Thanh Quy - Alternate member of the Party Central Committee, Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee, the Provincial People's Committee held a thematic meeting in November 2019, approving many important contents. Also attending were comrades: Le Hong Vinh - Member of the Provincial Party Standing Committee, Vice Chairman of the Provincial People's Committee; Le Ngoc Hoa - Vice Chairman of the Provincial People's Committee, representatives of leaders of provincial departments, branches and sectors.

View of the meeting. Photo: Thu Giang

Application of information technology in public reception work

In 2019, the work of receiving people was assessed to have made more progress. The changes were recorded from the leaders, based on the regulations of the Party and the State, the Provincial Party Secretary and the Provincial People's Committee Chairman periodically received people. Since then, at the district and grassroots levels, there have also been more changes, gradually resolving complaints and denunciations of the people better.

In response to concerns from representatives of a number of departments, branches and units that the rate of false complaints and denunciations is still high (60% and 61% respectively), comrade Thai Thanh Quy affirmed that these noteworthy figures reflect limitations in the work of propaganda, dissemination and education of the law; people's awareness, the way of receiving people at the grassroots level, has not analyzed, clarified, pointed out unreasonable things to citizens, so it is persistent, prolonged, negatively affecting the operation and management of the State as well as the development of society, causing waste and waste of resources.

Comrade Thai Thanh Quy - Alternate member of the Party Central Committee, Deputy Secretary of the Provincial Party Committee, Chairman of the Provincial People's Committee delivered a concluding speech on the key contents of the meeting. Photo: Thu Giang

In addition, opinions also stated that the lack of sanctions for citizens who make false accusations is also a reason for the high rate of false accusations. Therefore, it leads to the situation where people only see the manifestations and do not understand the nature of the case before hastily writing a complaint.

The Chairman of the Provincial People's Committee requested the Provincial Inspectorate to synthesize and recommend to the National Assembly forum and other forums to launch a propaganda campaign to eliminate the situation of false complaints and denunciations that do not reflect the nature of the matter.

Regarding the two crowded, complicated, and prolonged cases related to site clearance and land acquisition, comrade Thai Thanh Quy affirmed that this is a profound lesson, recommending that localities that are carrying out site clearance and construction of expressways do so quickly, but the procedures and documents must be strict and fair.

Pointing out the current limitations such as the reporting information system, the application of information technology in handling complaints and denunciations is very weak, etc., the head of the provincial government noted that relevant units need to learn from experience and promptly overcome them to do better in receiving people and handling complaints and denunciations.

In 2019, the number of visits to the public at the provincial level increased by 28.2%, at the district level increased by 12.6% and at the sectoral level decreased by 10.9%. Photo courtesy of Khanh Ly

"First, there must be software to manage petitions, manage public reception, resolve complaints and denunciations, calculate machinery and equipment, and move towards synchronization and connection across the province for systematic management, saving paperwork, and monitoring the system quickly and effectively," said comrade Thai Thanh Quy, affirming that software is the "soul" that needs to be developed soon.

In addition, localities and units need to issue notices of refusal to receive citizens in cases where the case has been resolved in accordance with regulations; some provincial departments and branches need to rectify violations of the time limit for handling complaints and denunciations, and strictly comply with the requirements set forth by the Provincial People's Committee. At the grassroots level, when handling complaints and denunciations, it is necessary to go to the end, focus on listening, and have thorough dialogue with citizens...

Cost-saving solutions must go hand in hand with increased revenue.

The meeting also spent time listening to the leaders of the Department of Finance report on the 2018 budget settlement, the results of thrift practice and waste prevention in 2019, and the tasks for 2020. Discussing further on these contents, Vice Chairman of the Provincial People's Committee Le Hong Vinh said that the Provincial People's Committee needs to develop a separate topic and assign specialized departments to implement it, in order to promote thrift practice and waste prevention.

"Some projects are unfinished due to lack of capital. We suggest that departments with specialized projects review and focus on key projects to complete them, avoiding unfinished projects that are both unsafe for traffic and quickly degrade and break down," Comrade Le Hong Vinh proposed.

The meeting listened to the Department of Finance report on the 2018 budget settlement, the results of practicing thrift and fighting waste in 2019, and the tasks for 2020. Photo: PV

Concluding this content, Chairman of the Provincial People's Committee Thai Thanh Quy requested the Department of Planning and Investment to coordinate with the Department of Finance to summarize outstanding debts in basic construction and debts in the plan.

"It must be separated, which level approves, what is the responsibility of each level, carefully calculated and have a debt repayment plan", he noted.

The head of the provincial People's Committee emphasized the need to save on spending, hoping that departments, branches and sectors will research, think, and learn lessons and good, creative and effective practices from localities, to propose and apply them, in order to ensure regular spending, spending on social security and policies but still have resources for development.

"Along with saving expenses, we must increase revenue. These are two solutions that go together. We also need to pay attention to implementing anti-waste measures for the following year," he affirmed.

Contents discussed at the meeting on the morning of November 12:

+ Report on the 2018 budget settlement and the Draft Resolution of the Provincial People's Council approving the settlement of state budget revenue in the area and the settlement of local budget expenditure in 2018;

+ Report on results of practicing thrift and fighting waste in 2019, tasks for 2020;

+ Report on receiving citizens, handling complaints and denunciations in 2019, tasks in 2020;

+ Report on anti-corruption in 2019, tasks in 2020;

+ Report on results of traffic safety work in 2019 and tasks for 2020;

+ Report on the fight against crime and law violations in 2019, tasks for 2020;

+ Draft Resolution of the Provincial People's Council on a number of measures to improve the effectiveness of human trafficking prevention and control in Nghe An province;

+ Draft Resolution of the Provincial People's Council on naming streets in Hoang Mai town;

+ Draft Resolution of the Provincial People's Council on naming streets in Do Luong town, Do Luong district;

+ Report on environmental protection work in 2019, tasks in 2020;

+ Draft Resolution of the Provincial People's Council on financial support for labor contracts to serve as cooks at public kindergartens in extremely disadvantaged communes of Nghe An province.

This afternoon (November 12), the Provincial People's Committee will continue with other contents in the November thematic meeting program.