Nghe An Tax Department: Administrative reform for better service

(Baonghean) - Thanks to being a pioneer in reforming tax administrative procedures, Nghe An Tax Department has 22/22 units receiving and returning results to taxpayers under the one-stop mechanism and applying information technology to modernize tax management... This result brings efficiency to the activities of the Tax sector in serving people and businesses, meeting the integration and development trend of the country.

As an automobile business, Truong Hai Nghe An Company Limited has achieved large revenue and thanks to the application of electronic tax declaration and payment, it has helped the business to be more convenient in business. Mr. Thai Duy Oanh - Deputy Director of Truong Hai Nghe An Company Limited said: "Seeing the effectiveness of electronic tax declaration and payment, since starting operations (2012) in Vinh City, the company has applied online tax declaration and payment. In 2015, the company paid 10 billion VND in taxes to the State and in 2016 it is expected to pay 15 billion VND.

Business activities are closely related to the Tax sector, thanks to administrative procedure reform, businesses save a lot of time in declaring and paying taxes and all tax-related documents and papers are handled promptly. Mr. Vu Anh Tuan - Director of Tuan Hoai Trading Company Limited (Vinh City) said: When businesses register with the Vinh City Tax Department to apply electronic tax declaration and payment, they are invited to attend training sessions, and at the same time, the Tax Department sends officers to the company to directly guide online tax declaration and payment, so this work is carried out very smoothly.

Enterprises register, declare and pay car registration tax at Vinh City Tax Department.

In Vinh City, there are currently nearly 4,500 businesses under the Vinh City Tax Department for tax management. Previously, before electronic tax payment was implemented, on tax payment days, the tax office was always overloaded because many businesses and households came to pay taxes directly. However, since applying online tax declaration (2013) and online tax payment (2014), taxpayers have had more convenience in declaring and paying taxes.

Mr. Vo Duy Duc - Deputy Head of Vinh City Tax Department said: "Recently, the Tax Department has seriously implemented Resolution 19/ND-CP dated March 12, 2015 of the Government on cutting administrative procedures, creating favorable conditions for taxpayers in implementing tax policies. Every year, a plan for reforming tax administrative procedures is developed. Maintaining the reception and return of results to taxpayers through the one-stop transaction department and the inter-connected one-stop shop. Effectively applying information technology to create favorable conditions for people and organizations in implementing administrative procedures. Continuing to propagate, guide and urge businesses to submit declarations online and pay taxes on time. With many innovations in reforming administrative procedures, creating favorable conditions for taxpayers, in the first 9 months of 2016, Vinh City Tax Department achieved a total state budget revenue of nearly 1,500 billion VND, an increase of 28% over the same period last year".

In recent times, the Cua Lo Town Tax Department has been one of the units that has performed well in reforming administrative procedures. The Department is the first unit to develop and promulgate the Regulations regulating the order and time for handling administrative procedures under the "one-stop" mechanism. Since 2007, the Department has been directed by the Nghe An Tax Department to be the first unit to implement the construction of a "Quality management system according to international standards ISO 9001:2000" in 12 professional fields. In addition, to facilitate and save time and costs for taxpayers, the Department has actively and effectively implemented the organization of tax collection through the commercial banking system and deployed electronic tax declaration and payment services. Up to now, 100% of enterprises (323 enterprises) in the area are performing online tax declaration and 99% of enterprises are performing electronic tax payment (321 enterprises).

Thanks to the focus on promoting tax administrative procedure reform, currently 22/22 units of Nghe An Tax Department are receiving and returning results to taxpayers under the one-stop mechanism and implementing the "Quality management system according to international standards ISO 9001:2008", while applying information technology to modernize tax management.

Nghe An Tax Department is the first unit (in 2005) to develop and promulgate regulations regulating the order and time for handling administrative procedures under the "one-stop" mechanism. From 2011 to present, the Tax Department has organized the unified implementation of all types of forms and documents in administrative procedures according to the regulations of the Ministry of Finance and the General Department of Taxation.

Deploy and guide enterprises to submit tax declarations online, pay taxes electronically, thereby reducing implementation time, saving costs and having a data security regime during transactions. Therefore, currently 100% of enterprises (belonging to tax inspection departments, tax collection management departments) perform electronic tax declarations and enterprises register to pay taxes electronically at tax authorities compared to the total number of operating enterprises of Nghe An Tax Department, reaching a rate of nearly 99%; enterprises register to pay taxes electronically at commercial banks compared to the total number of operating enterprises, reaching a rate of 98.65%...

Thanks to effective investment in production and business, Hoa Sen Steel Factory in Nam Cam Industrial Park contributes a lot to the state budget.

Every year, the Tax Department conducts statistics and reviews administrative procedures, thereby proposing to abolish a number of unnecessary procedures, proposing to shorten the time and shorten the settlement process, such as: Proposing to the General Department of Taxation and the Ministry of Finance to cut and simplify 10 administrative procedures; Proposing to reduce the settlement time of 1 procedure from 5 working days to 3 days; Publicizing administrative procedures and posting the Set of tax administrative procedures, including 183 tax administrative procedures at the Tax Department level and 135 tax administrative procedures at the Tax Branch level.

The tax sector also ensures publicity and transparency of administrative regulations and promptly handles the reflections and recommendations of individuals and organizations on administrative procedures. Proposes competent authorities to amend inappropriate administrative procedures that cause difficulties and obstacles to the production and business activities of enterprises and the lives of the people...

Hoang Vinh