Do Luong has made clear changes in administrative procedure reform.
Administrative procedure reform is one of the key tasks of Do Luong district. In recent times, with the drastic participation of local authorities at all levels, administrative procedure reform has changed positively, ensuring transparency, clarity, and punctuality, which has been highly appreciated by people and businesses.
Simplify administrative procedures
The transaction office of the One-Stop Department at Trang Son Commune People's Committee is conveniently located with an area of nearly 50m2.2and fully equipped with working facilities and equipment including 4 computers, 3 printers, 1 scanner, 1 photocopier and a citizen reception desk, waiting chairs, a signboard system, fans... Therefore, when people come to transact here, they will have many conveniences and will always be enthusiastically guided by the staff of the One-Stop Department, at the same time receiving and returning the results of handling administrative procedures quickly, conveniently, and on time...
To create such positive changes, in recent times, the People's Committee of Trang Son commune has always promoted propaganda work to departments, branches, organizations, cadres, civil servants, public employees and people about the implementation of the "one-stop, one-stop" mechanism with many forms such as: Propaganda on the commune radio station; publicly posting at the One-stop Office on the process, procedures, fees and charges for handling administrative procedures...
At the same time, publicize the hotline phone number and email box to receive feedback and recommendations on administrative procedures and publicize the forms of collecting people's opinions on the level of satisfaction with the services provided in the form of a suggestion box located at the One-Stop Department...
Along with that, the People's Committee has developed and issued a plan to review and simplify administrative procedures and directed specialized civil servants to focus on reviewing and evaluating arising records at the unit.
Thereby, in the first 6 months of 2024, procedures have been reviewed, reduced, and simplified, including: 6 procedures for authentication; 11 procedures for civil status; 6 procedures for social protection; 5 procedures for meritorious people; 1 procedure for emulation and rewards; 10 procedures for land. Thereby, the total number of administrative procedures under the authority of the commune level after review is 100 procedures. With such efforts and bold innovation, in the first 6 months of 2024, the One-stop Department of Trang Son Commune People's Committee received a total of 508 records, and resolved 508 records, ensuring 100% of results were returned on time.
Mr. Le Dinh Thong - Chairman of Trang Son Commune People's Committee said: "To effectively implement administrative procedure reform, in the coming time, along with focusing on training and fostering to standardize the staff and civil servants, Trang Son Commune will continue to review to amend and supplement or propose competent authorities to amend and supplement administrative procedures; review and issue documents closely following the content of superior documents, specifying them in accordance with local conditions. Promote reform and simplification of administrative procedures, especially administrative procedures directly related to people and businesses".
At the People's Committees of 33 communes and towns of Do Luong district, there is a One-Stop Department to receive and handle administrative procedures for people and 132 officers have been assigned to receive and handle administrative procedures. At the One-Stop Department, equipment for operations is invested such as: Computers, separate Internet network systems; scanners...
Taking people and businesses as the center of service
Right from the beginning of the year, the People's Committee of Do Luong district focused on directing and promoting administrative procedure reform, issuing official dispatches to district-level departments, branches and communes and towns to improve the quality of online public service provision, ensuring service for people and businesses. Therefore, in the first 6 months of 2024, administrative procedure reform in Do Luong district achieved high results.
Thanks to the good performance in receiving and handling administrative procedures for organizations and individuals at the District Public Administration Service Center and the Commune-level One-Stop-Shop, all administrative procedures with records are received and handled through the Provincial Administrative Procedure Information System and the National Public Service Portal.
Received 6,609 records (of which 37 records were transferred in the previous period, 699 records were received directly, 5,873 records were received online, reaching 89.36%) and resolved 6,425 records (of which 6,158 records were resolved before and on time, reaching 95.8%, 267 records were overdue, accounting for 4.2%; returned, withdrawn: 152 records). Of which, the district level received 1,087 records, resolved 925 records and the commune level received 5,593 records, resolved 5,549 records.
Up to now, the whole district has provided 261 sets of district-level administrative procedures (including 111 full-service online public services and 150 partial online public services); 156 sets of commune-level administrative procedures (including 36 full-service online public services and 114 partial online public services).
In recent times, Do Luong district has always focused on exploiting the population database in the national data warehouse in receiving and resolving administrative procedures. The district applies online payment and digitizes records of receiving and resolving administrative procedures on the Public Service System.
According to statistics, the whole district has 5,118 times of exploiting the population database on 6,572 received records, the digitization rate of administrative procedure records is 99.74%; The digitization rate of results is 100%. The transparency rate (assessed on the National Public Service Portal) of Do Luong is 83.8% and the satisfaction level (assessed on the National Public Service Portal) is 91.8%.
During the implementation of the one-stop, one-stop mechanism, the reception and settlement of administrative procedures have been carried out on the Nghe An province's administrative procedure settlement information system, ensuring transparency, clarity, and basically on time, which has initially been highly appreciated by people and businesses coming to transact.
In particular, recently, the People's Committee of Do Luong district put the Public Administration Service Center into operation with synchronous investment in facilities and equipment: Network system, wifi to ensure meeting the requirements of public service and serving citizens in the process of handling administrative procedures; installing air conditioners; each specialized room is equipped with 1 computer connected to the internet, scanner, printer, document cabinet; The center is equipped with an automatic number taking system, surveillance cameras...
Mr. Nguyen Dang Hong - Director of the Do Luong District Public Administration Service Center said: "Promoting administrative procedure reform with the viewpoint of administrative procedure reform associated with digital transformation according to the motto of taking people and businesses as the center of service in a practical and effective manner. To achieve that goal, in the coming time, the district will focus on solutions, which are to improve the quality of the team of cadres, civil servants, and public employees in charge, especially the team of civil servants and public employees of specialized departments and branches at the district level and communes and towns; Organizing training courses on professional expertise for the team in charge of focal points; Strengthening administrative discipline and order in receiving and handling administrative procedures, ensuring timely and timely handling; overcoming the situation of late handling".
“Strictly issue written apologies to people and businesses when handling late requests, promptly remedy cases of late requests in handling documents; Post, publicize, make transparent, complete, and timely administrative procedures under the authority of district and commune levels according to regulations; documents must be received and processed on the provincial administrative procedure settlement system and the National Public Service Portal; Continue to review and request the Provincial People's Committee to simplify and reduce administrative procedures that cause inconvenience and difficulties for people and businesses, meeting the requirements of administrative reform…” - Mr. Nguyen Dang Hong shared.
