Building a government that serves the people

(Baonghean.vn) - Administrative reform is a key task that the province focuses on directing. This is the content that receives the attention of the people through the meetings with voters of the National Assembly and People's Councils at all levels.

Nghe An Newspaper records the opinions and suggestions of authorities, people and businesses on this issue. Thereby, in order to contribute to building an effective and practical administration...

Mr. Tran Bach Mai - Nghi Hai ward, Cua Lo town

It must be affirmed that the administrative reform work has had positive changes. However, the reduction of procedures as well as the time to resolve administrative procedures is only stopping at some common areas such as certification, while documents related to policies still have many cumbersome administrative procedures. Especially related to land procedures, moreover, many procedures are frequently changed, making it very difficult for people.

In addition, there are still some officials who are corrupt and negative in handling administrative procedures, causing people to lose trust, especially in relation to the issuance of red books and construction projects, affecting people's livelihoods and causing public outrage. It is recommended that the State strictly handle corrupt officials who cause trouble for the people. Only by doing this can we truly create trust among the people and truly "serve the people".

Ms. Tran Thanh Thuy - Director of VNPT Nghe An

Although Nghe An's ICT Index has been consistently in the top 10 leading provinces and cities in the country over the past 5 years, the application of IT to process work and deploy online public services has not yet met the requirements, and the speed of implementing e-Government is still slow. In particular, the ability to interact with information between state agencies and businesses has not really paid attention. Many state documents and regulations are related to businesses, but businesses do not receive them. Although a lot of information has been posted online, the update, depth of information, and quality of information are still problems.

It is recommended that the province soon build and complete the common database system to facilitate investors, businesses and people to access information in the most complete, quick and easy way. All information that businesses need to learn, changes in policies and guidelines related to businesses need to be made public by the authorities for businesses to learn and implement.

Lawyer Hoang Thanh Binh

Regarding the issuance of legal documents, there are still many shortcomings. Under the law, there is a system of documents regulating the implementation of laws, leading to overlap, which is both a barrier and creates conditions for agencies and functions to "abuse power". The fact that a legal document is amended, supplemented, abolished, or interwoven with many other documents has made its application difficult and complicated. To carry out an administrative procedure, many documents must be consulted to find a legal solution.

To reform the administration, it is necessary to reform administrative procedures. In my opinion, the province needs to establish a project team gathering experts from various sectors to review administrative procedures, synthesize, compile statistics and propose to abolish unnecessary administrative procedures, simplify administrative procedures to facilitate organizations, individuals and businesses in implementing the State's policies and guidelines.

Tran Anh Son - Permanent Vice President of Nghe An Outstanding Business Association

What businesses need most is the service attitude of officials and civil servants and the "speed" of administrative procedure processing. For businesses, "Opportunity" is the key to the success of a project. If they lose the "Opportunity", the project is at risk of failure or losing its ability to compete well.

To truly reform the administration, there must be a change in each state official and employee. At this point, we can no longer just make general calls for “administrative reform”, but need to go into substance with specific administrative measures for each law enforcement officer.

Mr. Pham Van Vinh - Deputy Director of Department of Planning and Investment

Mechanisms and institutions are created by humans. Because humans are the subject of the production process, the subject of social relationships and play a decisive role in the administrative apparatus. To carry out administrative reform, we must first reform the staff, reform to have honesty, a high sense of responsibility, and a sense of serving the people.

To effectively carry out administrative reform, in my opinion, the first thing to do is to pay attention to personnel work. In particular, the rotation of personnel must be implemented more seriously. At the same time, there must be encouragement, motivation, and treatment for those who are truly dedicated to serving the people and the country.

Thanh Le - Lam Tung