Handling the responsibility of agencies and individuals who are slow in resolving citizens' complaints

(Baonghean.vn) - To prepare the contents for the 15th session of the Provincial People's Council, term XVI, 2011 - 2016, on the morning of November 26, under the chairmanship of comrade Nguyen Huu Lam - Member of the Standing Committee, Head of the Provincial Party Committee's Organization Committee, Head of the Provincial People's Council's Legal Committee, the Provincial People's Council's Legal Committee held a meeting to review reports of internal affairs sectors.

Also attending the meeting was comrade Le Xuan Dai - Member of the Provincial Party Standing Committee, Permanent Vice Chairman of the Provincial People's Committee.

Comrade Nguyen Huu Lam - Member of the Provincial Party Committee, Head of the Provincial Party Committee's Organization Committee, Head of the Provincial People's Council's Legal Committee chaired the meeting.

Reviewing the report on the results of citizen reception and complaint and denunciation settlement in 2015, it shows that citizens came to state administrative agencies at all levels to reflect, complain and denounce, and the number of petitions increased compared to the previous year. The total number of citizen receptions was 6,236 (up 10.7%); 7,630 petitions were received (up 3.7%); in particular, the total number of complaints and denunciations under the authority increased by 27.5%.

The reasons analyzed, besides the limited legal awareness of the people, the leaders of some agencies and units are afraid to receive citizens, push them away, avoid them, so citizens have to go back and forth many times; in some places, the responsibility and public ethics of officials and civil servants participating in receiving citizens, handling complaints and denunciations of citizens are not proper, causing people to complain; the responsibilities of organizations and individuals are not clearly defined.

Comrade Le Xuan Dai - Member of the Provincial Party Standing Committee, Vice Chairman of the Provincial People's Committee received comments from members of the Legal Committee to supplement and complete the report before submitting it to the next Provincial People's Council meeting.

Regarding the report on anti-corruption work, the Provincial People's Council's Legal Committee highly appreciated the attention of all levels and sectors with many practical solutions. In particular, it focused on publicizing the procedures and regulations in the operation of each sector and level. Inspection and post-inspection work were promoted, especially inspection of leaders, associated with public service inspection, creating positive changes in anti-corruption.

Provincial Inspectorate representative reported on the situation of receiving citizens and handling complaints and denunciations in 2015.

Comrade Nguyen Van Huy - Chairman of the Provincial Fatherland Front Committee spoke at the meeting.

Concluding the review, comrade Nguyen Huu Lam requested the Provincial People's Committee and the agencies in charge of drafting the reports to receive constructive comments from members of the Legal Committee to complete the reports before submitting them to the Provincial People's Council in the next session. At the same time, he recommended that the Provincial People's Committee and the internal affairs sectors pay attention to proposing positive solutions, including clarifying and handling the responsibilities of agencies and individuals in the slow resolution of petitions and complaints from citizens.

Representative of the Provincial People's Court reported on the work of the industry in 2015.

In the fight against corruption, the important part is prevention. Therefore, in the coming time, it is necessary to promote measures and solutions through public and transparent activities and promote the people's supervisory role, along with promoting propaganda work; promoting the role and responsibility of leaders in the work of preventing and fighting corruption; focusing on handling reports related to corruption; paying attention to inspection work, especially inspection of public ethics...

Minh Chi