Nghe An Provincial Social Insurance promotes digital transformation to serve people and businesses

Digital transformation to improve service quality

Digital transformation of the industrySocial insuranceIt is not simply the application of information technology but a comprehensive change in thinking, perception, operating methods, organizational models, and business processes, aiming to create new values, improve labor productivity, operational efficiency, and service quality.

With that spirit, Nghe An Provincial Social Insurance focuses on synchronously implementing many solutions, contributing to improving the effectiveness of State management of Social Insurance and Health Insurance.Unemployment insurance, creating convenience for people and businesses.

To meet the requirements of digital transformation, for many years now, the Provincial Social Insurance has invested in and equipped modern facilities and infrastructure, ensuring that 100% of the industry's professional activities are performed on application software; 100% of civil servants, public employees andworkers are identified and granted digital signatures to serve the management and resolution of professional activities; 100% of the direction, operation and internal administration activities of the provincial Social Insurance sector are carried out on the unified Document Management and Operation System (iOffice); there is connection and communication to send and receive documents with units and organizations; 100% of documents exchanged between agencies are done in electronic form, digitally signed by the Government's specialized digital signature; 100% of records are created, stored and shared electronic data according to regulations.

One of the important tasks in digital transformation is to perfect the ecosystem serving the connection, exploitation, supplementation and enrichment of population data, which has been basically completed by Nghe An Provincial Social Insurance. As of October 2024, the number of participants in Social Insurance and Health Insurance in the whole province that have been verified with population data is 2,971,072 people, reaching a rate of 99.86%. This is an important basis for the Provincial Social Insurance to reform administrative procedures, simplify processes, and shorten processing time to better serve people and businesses.

Regarding the implementation of online public services, the Provincial Social Insurance has restructured the business process to simplify the file components, shorten the processing time and provide online public services. The number of procedures, documents, forms, files, and implementation time have been reduced to the maximum. In the first 9 months of 2024, the average number of transaction files via Online Public Services per month accounted for over 70% of the total number of transaction files of the Provincial Social Insurance agency.

In particular, Nghe An Provincial Social Insurance always focuses on deploying a group of utilities to serve people such as: Medical examination and treatment using Citizen ID cards with integrated chip information of Health Insurance cards; Data connection of Birth Certificates, Death Certificates, Driver's Health Examination Certificates; Deploying cashless payment methods to beneficiaries of Social Insurance and unemployment benefits; Instructing people to install and use the VssID application - Digital Social Insurance.

Identifying these as tasks that bring convenience and serve many people, the Provincial Social Insurance has actively coordinated with units to implement and has achieved remarkable results.

What do people say?

The application of information technology, digital transformation, and implementation of Project 06 of the Government are identified as the core and continuous tasks of the Vietnam Social Insurance sector with the important goal of serving people and businesses better and better.

Going to see a doctor or get medical treatment under Health Insurance, Ms. Nguyen Thi Sen in Dien Hoa commune (Dien Chau) shared: In the past, when going to see a doctor or get medical treatment under Health Insurance, people had to bring many types of documents and spend a lot of time waiting to do the procedures, but now the procedures are very simple and quick. I just need to present my Citizen ID or a picture of my Health Insurance card in the VssID application - Digital Social Insurance, the medical staff will scan the code into the system and it's done. The quick procedures help people access medical services early, saving time and effort, I feel more comfortable every time I need to go to the doctor.

Ms. Nguyen Thi Sam - a retired cadre in Hamlet 20, Nghi Phu (Vinh City) shared: Before, every time it was time to receive my pension, I had to cycle to the hamlet's cultural house to receive it. It was bearable on sunny days, but it was very inconvenient on rainy days, or when I was sick. Not to mention having to wait for hours, which was very time-consuming. When advised by a Social Insurance officer to open a bank account to receive my pension, I immediately agreed. Up to now, I have received 2 months of pension through my personal account. I see that my pension is transferred earlier than when I receive it directly, and I can proactively check the amount in my account and withdraw money whenever needed. If the bank can install more ATMs, it will be much more convenient for people.

Ms. Pham Thi Thuy - a worker at Haivina Kim Lien Company Limited said: Most of the employees in my company have installed the VssID - Digital Social Insurance application and find it very convenient. I can use the application to go for medical examination and treatment under Health Insurance instead of a paper Health Insurance card, look up necessary information related to the Health Insurance card, medical examination and treatment history, the process of participating in Social Insurance, perform some online public services... In particular, installing the VssID - Digital Social Insurance application helps employees to monitor the payment process and the level of Social Insurance payment, thereby protecting their rights better.

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With the motto "Taking people and businesses as the subject and center of service", the Provincial Social Insurance will continue to coordinate with the Public Security, Labor - Invalids - Social Affairs, Justice, People's Committees at district and commune levels to review and update personal identification numbers and citizen identification cards of social insurance and health insurance participants, ensuring that 100% of participants have their data cleaned and authenticated with the national population database. Promote the payment of monthly pensions and social insurance benefits through non-cash payment methods. Continue to digitize records and results of administrative procedure settlement in accordance with regulations, linking digitization with the performance of duties of officials, civil servants and employees in the process of administrative procedure settlement; do not require people and businesses to provide documents and results of administrative procedure settlement that have been digitized in accordance with regulations. Continue to closely coordinate with Nghe An Department of Health to direct medical examination and treatment facilities to promote the reception of patients for health insurance examination and treatment using chip-embedded citizen identification cards and health insurance card images on the VssID or VNeID application; Promote the implementation of data connection of birth certificates, death certificates, and driver's health examination certificates to the Health Insurance Assessment Information System reception portal; Urge medical examination and treatment facilities to connect data within the prescribed time.

Mr. Hoang Van Minh - Director of Nghe An Social Insurance