Society

Nghe An Provincial Social Insurance promotes digital transformation to serve people and businesses

Thanh Hien DNUM_DBZBAZCACE 08:40

Nghe An Provincial Social Insurance focuses on and resolutely implements digital transformation, bringing many benefits to policy participants and beneficiaries, which is recognized and responded to by people and businesses.

Digital transformation to improve service quality

Digital transformation of the industrySocial insuranceIt is not simply the application of information technology but a comprehensive change in thinking, awareness, operating methods, organizational models, and business processes, aiming to create new values, improve labor productivity, operational efficiency, and service quality.

With that spirit, Nghe An Provincial Social Insurance focuses on synchronously implementing many solutions, contributing to improving the effectiveness of State management of Social Insurance and Health Insurance.Unemployment insurance, creating convenience for people and businesses.

Người dân làm thủ tục BHXH, BHYT tại bộ phận 1 cửa của BHXH Nghệ An. Ảnh Đức Anh
People do social insurance and health insurance procedures at the One-stop Department of Nghe An Social Insurance. Photo: Duc Anh

To meet the requirements of digital transformation, for many years now, the Provincial Social Insurance has invested in and equipped modern facilities and infrastructure, ensuring that 100% of the industry's professional activities are performed on application software; 100% of civil servants, public employees and employeesworker are identified and granted digital signatures to serve the management and resolution of professional activities; 100% of the direction, operation and internal administration activities of the provincial Social Insurance sector are carried out on the unified Document Management and Operation System (iOffice); there is connection and communication to send and receive documents with units and organizations; 100% of documents exchanged between agencies are done in electronic form, digitally signed by the Government's specialized digital signature; 100% of records are created, stored and shared with electronic data according to regulations.

Chuyển đổi số đã góp phần quan trọng làm lành mạnh công tác kiểm tra BHXH, BHYT. Ảnh Đức Anh
Digital transformation has made an important contribution to the inspection of social insurance and health insurance. Photo: Duc Anh

One of the important tasks in digital transformation is to perfect the ecosystem serving the connection, exploitation, supplementation and enrichment of population data, which has been basically completed by Nghe An Provincial Social Insurance. As of October 2024, the number of participants in Social Insurance and Health Insurance in the whole province that have been verified with population data is 2,971,072 people, reaching a rate of 99.86%. This is an important basis for the Provincial Social Insurance to reform administrative procedures, simplify processes, and shorten processing time to better serve people and businesses.

Regarding the implementation of online public services, the Provincial Social Insurance has restructured the business process to simplify the file components, shorten the processing time and provide online public services. The number of procedures, documents, forms, files, and implementation time have been reduced to the maximum. In the first 9 months of 2024, the average number of transaction files via Online Public Services per month accounted for over 70% of the total number of transaction files of the Provincial Social Insurance agency.

hướng dẫn người hưởng đăng ký nhận lương hưu qua tài khoản cá nhân. Ảnh Đức Anh
Provincial Social Insurance officers guide people to register to receive pensions and social insurance benefits through personal accounts. Photo: Duc Anh

In particular, Nghe An Provincial Social Insurance always focuses on deploying a group of utilities to serve people such as: Medical examination and treatment with a chip-embedded Citizen Identification Card integrated with Health Insurance card information; Data connection of Birth Certificate, Death Certificate, Driver's Health Examination Certificate; Deploying a cashless payment method to beneficiaries of Social Insurance and unemployment benefits; Instructing people to install and use the VssID application - Digital Social Insurance.

Identifying these as tasks that bring convenience and serve many people, the Provincial Social Insurance has actively coordinated with units to implement and has achieved remarkable results.

Currently, the whole province has 531/531 (100%) medical examination facilities.cureperform card information lookupHealth Insurance by IDcitizen feechip with the number of successful searches being 4,347,661, an increase of 475,604 compared to September 2024 (in Vinh city alone, 51/51 medical examination and treatment facilities have implemented it, with the number of successful searches being 1,464,997). The rate of payment and the number of records of people registering to receive pensions and subsidiesSocial insurance through non-cash payment method (expected payment via ATM in November payment period)/2024) reached 82.77% (Vinh city area reached 97.79%). Deploy 25 essential online public services according to Decision No. 06/QD-TTg dated January 6, 2022 of the Prime Minister; Deploy 28 essential online public services according to Decision No. 422/QD-TTg dated April 4, 2022 of the Prime Minister.

What do people say?

The application of information technology, digital transformation, and implementation of Project 06 of the Government are identified as the core and continuous tasks of the Vietnam Social Insurance sector with the important goal of serving people and businesses better and better.

Going to see a doctor or get medical treatment under Health Insurance, Ms. Nguyen Thi Sen in Dien Hoa commune (Dien Chau) shared: Previously, when going to see a doctor or get medical treatment under Health Insurance, people had to bring many types of documents and spend a lot of time waiting to do the procedures, but now the procedures are very simple and quick. I just need to present my Citizen ID or a picture of my Health Insurance card in the VssID application - Digital Social Insurance, the medical staff will scan the code into the system and it's done. The quick procedures help people access medical services early, saving time and effort, I feel more comfortable every time I need to go to the doctor.

Cán bộ BHXH hướng dẫn người dân cài đặt tài khoản cá nhân để nhận lương hưu. Ảnh Đức Anh
Social insurance officers guide people to register to receive pensions and social insurance benefits through personal accounts. Photo: Duc Anh

Ms. Nguyen Thi Sam - a retired cadre in Hamlet 20, Nghi Phu (Vinh City) shared: Before, every time it was time to receive my pension, I had to cycle to the hamlet's cultural house to receive it. It was bearable on sunny days, but on rainy days, or when I was sick, it was very inconvenient. Not to mention having to wait for hours, which was very time-consuming. When the Social Insurance officer advised me to open a bank account to receive my pension, I immediately agreed. Up to now, I have received 2 months of my pension through my personal account. I see that my pension is transferred earlier than when I receive it directly, and I can proactively check the amount in my account and withdraw money whenever I need it. If the bank can install more ATMs, it will be much more convenient for people.

uploaded-ducchuyenbna-2023_12_25-_vssid-8865.jpeg
Health insurance participants can use the health insurance card image on the VssID application instead of the paper health insurance card. Screenshot

Ms. Pham Thi Thuy - a worker at Haivina Kim Lien Company Limited said: Most of the employees in my company have installed the VssID - Digital Social Insurance application and find it very convenient. I can use the application to go for medical examination and treatment under Health Insurance instead of a paper Health Insurance card, look up necessary information related to the Health Insurance card, medical examination and treatment history, the process of participating in Social Insurance, perform some online public services... In particular, installing the VssID - Digital Social Insurance application helps employees to monitor the payment process and the level of Social Insurance payment, thereby protecting their rights better.

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People only need to install VssID to be able to check all information related to social insurance and health insurance. Photo: Thanh Hien

With the motto "Taking people and businesses as the subject and center of service", the Provincial Social Insurance will continue to coordinate with the Public Security, Labor - Invalids - Social Affairs, Justice, People's Committees at district and commune levels to review and update personal identification numbers and citizen identification cards of social insurance and health insurance participants, ensuring that 100% of participants have their data cleaned and authenticated with the national population database. Promote the payment of monthly pensions and social insurance benefits through non-cash payment methods. Continue to digitize records and results of administrative procedure settlement in accordance with regulations, linking digitization with the performance of tasks of officials, civil servants and employees in the process of administrative procedure settlement; do not require people and businesses to provide documents and results of administrative procedure settlement that have been digitized in accordance with regulations. Continue to closely coordinate with Nghe An Department of Health to direct medical examination and treatment facilities to promote the reception of patients for medical examination and treatment under Health Insurance using Citizen Identification Cards with chips, Health Insurance card images on VssID or VNeID applications; Promote the implementation of data connection of Birth Certificates, Death Certificates, Driver's Health Examination Certificates to the Health Insurance Assessment Information System Reception Portal; Urge medical examination and treatment facilities to connect data within the prescribed time.

Mr. Hoang Van Minh - Director of Nghe An Social Insurance

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Nghe An Provincial Social Insurance promotes digital transformation to serve people and businesses
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