People denounced that in Vinh City there was a fake medical facility that assaulted customers.

Ms. Tran Thi Bich Van (57 years old, in block 5, Hung Nguyen town, Hung Nguyen district) said: "In August 2024, I had back pain. I saw on Facebook an advertisement about a facility called "Vietnam Neurological and Orthopedic Institute", located at 26C, Nguyen Thai Hoc street, Vinh city. This facility provides examination and treatment services, including bone and joint treatment, and guarantees effectiveness.

Therefore, on August 11, 2024, I went to the facility located at 26C, Nguyen Thai Hoc Street, Vinh City to experience a trial treatment - This facility is called Health Care Center. Here, the facility staff consulted me about service packages and treatment using high frequency waves and bioelectricity if I purchased a full service package worth from 20 to 40 million VND. Next, the facility staff, who claimed to be a doctor, used electric current to treat my illness.

After this trial treatment, I paid the Health Care Center 2 million VND out of the total amount required to pay 5 million VND. The staff at the facility asked me to pay the remaining 3 million VND later. However, the staff at this facility still billed me for 5 million VND.

After returning home from the trial treatment, I felt more pain, especially difficulty walking. So, I went back to the facility to request to stop the treatment and ask for a refund of the money I had paid. However, the facility staff did not agree to refund the money and suggested that I work with the facility manager. I received the facility manager's phone number from the facility staff, I called this number many times but no one answered.

After many visits to the facility to ask for a refund, on the morning of April 9, 2025, I met a person who claimed to be the manager of the Health Care Center facility. During the work, this manager did not agree to pay me. I used my phone to live stream the work process on the social networking platform Facebook and denounced the facility for defrauding customers and not returning the money. After that, this manager called the facility's staff down to insult, curse, and assault me. Specifically, he grabbed my collar, robbed my phone, punched me in the chin, and pushed me down.

Upon returning home, Ms. Van posted on Facebook accusing the Health Care Center of defrauding customers and false advertising. The post attracted a lot of attention.

"After that, I received a call from a strange phone number. The caller identified himself as Sinh, a criminal police officer of Hung Nguyen, and made threatening comments. I used this phone number to look up on the Zalo application and saw that this person's name was Quoc Dung and his personal page background was the Vietnam Institute of Orthopedics and Neurology, suspected to be a staff member of the facility," said Ms. Tran Thi Bich Van.

On April 10, 2025, Ms. Tran Thi Bich Van filed a complaint against Health Care Center for illegal acts, including: Appropriation of personal property; unlicensed medical examination and treatment; impersonation of a medical facility; infringement of the life and health of citizens; intentional injury; impersonation of a police agency.

Ms. Tran Thi Bich Van also added: "Through personal research, there are many people who have fallen into a situation where treatment is ineffective and a large amount of money is withheld without being able to get it back."

On the afternoon of April 10, a reporter posing as a patient went to the Health Care Center to learn about the facility's operations. The reporter was informed by the staff working there: The facility treats bone and joint diseases. The treatment method does not involve injections, infusions, or invasion of the body, but uses a combination of ultrasound waves, magnetic fields, and bioenergy; combines machines and manual therapy. The first trial treatment costs 500,000 VND, then a specific treatment regimen is given; 10-15 sessions are needed to get better. The facility has technicians with full practice certificates... With the advice of the facility's staff, Ms. Truong Thi Bich Van's accusation is well-founded.

The reporter talked with the Department of Medical Practice Management, Department ofMedical Nghe Anand it is known that: In Nghe An, there is no licensed medical examination and treatment facility named Vietnam Neurological and Orthopedic Institute or Health Care Center at 26C, Nguyen Thai Hoc Street, Vinh City.

It is known that on the afternoon of April 11, 2025, Ms. Tran Thi Bich Van sent a complaint to the Nghe An Department of Health Inspectorate via post.

Nghe An Newspaper will continue to update the case./.